Senior Manager Sales Systems, Tools & Reporting

Coca-Cola•Atlanta, GA

About The Position

The Senior Manager, TPM Operations & Business Enablement is responsible for the day‑to‑day operational health, adoption, and effective use of the TPM system. This role leads system monitoring, issue resolution, deployment execution, user training, and first‑level operational support while partnering closely with Sales, Finance, IT, and Platform Services. The Senior Manager acts as a functional expert, ensuring data integrity, compliance, and consistent execution of pricing, rebate management, and business planning processes, while continuously identifying opportunities to improve system performance, reporting, and business outcomes. What you’ll do for us? Accountable for the daily operational routines required to maintain TPM system health, including proactive monitoring of tool functionality, rapid identification of defects, and validation of data integrity; steers issues through correction, stabilization, and sustained resolution Owns intake and response for the system hotline email, ensuring timely triage, clear communication, and immediate action on urgent or business‑critical issues Provides day‑to‑day oversight of deployment teams and key business partners, managing execution against defined timelines, milestones, and deliverables Leads end‑user enablement and adoption, designing and facilitating large‑scale training events and ongoing learning sessions to support effective TPM usage Develops, maintains, and curates training materials, job aids, and supporting documentation, ensuring content remains current with system updates and evolving business processes Conducts regular audits of system usage and access to ensure alignment with corporate policies, governance standards, and compliance requirements Serves as the first level of leadership and functional support for customer teams, coaching users on best practices and resolving usage, process, and data‑related challenges Acts as a senior subject matter expert and expert user of the TPM system, enabling knowledge transfer and supporting onboarding of new and existing Coca‑Cola users Builds and sustains strong working relationships with Sales, Platform Services, Finance, and IT, aligning operational execution with business planning and commercial needs Tracks, monitors, and manages progress against key milestones for pricing, rebate management, business planning, and business plan execution, escalating risks and dependencies as needed Identifies and drives incremental improvements in Business Intelligence usage, enhancing reporting, insights, and performance tracking to support revenue growth and gross profit outcomes Recommends and supports implementation of system and process enhancements to strengthen business plan management, user experience, and operational effectiveness

Requirements

Bachelor's Degree or equivalent work experience.
At least 4-5 years of CPG industry and/or Sales Tools and Reporting experience.
Ideal candidate will have strong end- to- end knowledge of sales & sales systems, policy management, and operations experience.
Knowledge of CPG industry business systems and the back- shop processes to support and maintain the business.
Familiarity with key data systems: Planning & forecasting tools (e.g. Matrix, CAS Transformer, Power BI, Analyze in Excel); financial & sales reporting (SAP, Oracle); performance management & execution metrics; Microsoft Applications (Excel, Power Point, Word)
Ability to foster relationships across multiple functional teams.
Agile Methodology
Business Analytics
Communication
Data Modeling
Financial Forecasting
Group Problem Solving
Leadership
Strategy Development
Valuation Modeling
Waterfall Model

Responsibilities

Accountable for the daily operational routines required to maintain TPM system health, including proactive monitoring of tool functionality, rapid identification of defects, and validation of data integrity; steers issues through correction, stabilization, and sustained resolution
Owns intake and response for the system hotline email, ensuring timely triage, clear communication, and immediate action on urgent or business‑critical issues
Provides day‑to‑day oversight of deployment teams and key business partners, managing execution against defined timelines, milestones, and deliverables
Leads end‑user enablement and adoption, designing and facilitating large‑scale training events and ongoing learning sessions to support effective TPM usage
Develops, maintains, and curates training materials, job aids, and supporting documentation, ensuring content remains current with system updates and evolving business processes
Conducts regular audits of system usage and access to ensure alignment with corporate policies, governance standards, and compliance requirements
Serves as the first level of leadership and functional support for customer teams, coaching users on best practices and resolving usage, process, and data‑related challenges
Acts as a senior subject matter expert and expert user of the TPM system, enabling knowledge transfer and supporting onboarding of new and existing Coca‑Cola users
Builds and sustains strong working relationships with Sales, Platform Services, Finance, and IT, aligning operational execution with business planning and commercial needs
Tracks, monitors, and manages progress against key milestones for pricing, rebate management, business planning, and business plan execution, escalating risks and dependencies as needed
Identifies and drives incremental improvements in Business Intelligence usage, enhancing reporting, insights, and performance tracking to support revenue growth and gross profit outcomes
Recommends and supports implementation of system and process enhancements to strengthen business plan management, user experience, and operational effectiveness