Senior Manager, Revenue Systems

PolyAI

About The Position

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is hiring a Senior Manager, Revenue Systems to own the GTM technology stack that powers our revenue organization. This is a foundational role for how we scale. You'll bring architectural clarity to our systems, tell us honestly what's broken or redundant, and drive the rebuild and optimization needed to support a high-growth enterprise sales motion. Salesforce is the center of our GTM systems. Around it sits a suite of tools (Outreach, Gong, HubSpot, Clay, and others) that need to work together cleanly and earn their place. You'll have real agency in shaping what that looks like, working closely with RevOps and GTM leadership to recommend, decide, and execute. This isn't a role for someone who maintains what exists. It's for someone who questions whether what exists is right, has a clear point of view on what "good" looks like, and drives the team to get there. You will report to the VP of Revenue Operations.

Requirements

5-8 years in Revenue Operations, GTM Systems, or CRM Architecture within growth-stage B2B SaaS
Deep Salesforce expertise: you've built or rebuilt an instance before, not just administered one
Working knowledge of Outreach and HubSpot, and how the broader GTM stack integrates around Salesforce
A systems thinker who designs for scale, stability, and future automation, not just the immediate ask
Comfortable as auditor, architect, and executor: you assess what's wrong, design the fix, and build it
Genuinely curious about AI and its application to GTM workflows. You think in terms of what can be automated, not just what can be configured

Nice To Haves

You've led a Salesforce audit and rebuild at a company going through a step-change in GTM complexity
Experience with AI-powered GTM tooling: agentic automation, enrichment orchestration, or AI-assisted prospecting (Clay, Gong, Common Room, or similar)

Responsibilities

Own Salesforce end-to-end: data model, workflows, automations, integrations, and governance
Conduct a rigorous audit of the current Salesforce instance and lead a meaningful rebuild where required
Continuously evaluate and optimize the broader GTM stack across marketing, sales, post-sales, and channel motions, eliminate redundancy and establish a coherent architecture that scales with the business
Translate GTM workflows into durable system logic: lead routing, opportunity management, prospecting enrichment, post-sales handoffs, and renewal triggers
Govern CRM data quality: deduplication, account hierarchies, field hygiene, and attribution integrity
Document architecture decisions and integration logic so the organization's systems knowledge is shared and durable
Proactively identify opportunities to introduce agentic automation across the GTM systems stack - where AI can replace manual steps, surface better signals, or accelerate workflows
Partner with our AI Operations lead to evaluate and adopt new capabilities, ensuring what gets built is grounded in clean systems and reliable data

Benefits

Participation in the company’s employee share options plan
100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
Life Insurance
STD and LTD
The opportunity to contribute to the company's 401k plan
Flexible PTO policy + 11 designated company holidays
Annual learning and development allowance
We’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
Enhanced parental leave
Company-funded fertility and family-forming programmes
Menopause care programme with Maven