Senior Manager, Repair Standards & Technical Services

CF Rail Services. • Schaumburg, IL

2d

About The Position

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work , Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sassers subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services. Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com . The Senior Manager, Repair Standards & Technical Services at CF Rail Services is responsible for overseeing all pricing-related functions across CFRS railcar repair operations, including managing job code rates, developing and maintaining work templates, and completing RFPs and bid packages. As a Senior Manager, Repair Standards & Technical Services, Here's What You'll Do: Responsibilities Pricing, Standards, and Technical Services Manage and maintain job code rates, labor standards, and repair time expectations across all CFRS locations. Develop, update, and standardize work templates to ensure consistency, accuracy, and ease of use. Serve as the Tank Car Subject Matter Expert, providing guidance on tank car repairs, regulatory requirements, and technical best practices. Conduct field service inspections to verify repair accuracy, assess conditions, and support customer needs. Bids, RFPs, and Business Support Prepare complete, accurate, and competitive RFP responses, job bids, and customer proposals. Analyze labor, material costs, historical performance, and market trends to develop profitable pricing structures. Support Sales and Operations by providing technical pricing guidance and repair scope clarification. Create and manage project codes, structures, and workflows to support repair programs and customer-specific requirements. Quality, Accuracy, and Compliance Audit BRCs (Billing Repair Cards) for accuracy, completeness, and alignment with AAR, FRA, and customer standards. Ensure consistency in documentation, repair classifications, and labor application across the network. Identify discrepancies or inefficiencies and recommend corrective actions. Operational Loading & Network Support Communicate network loading requirements and capacity considerations to help balance workflows across CFRS facilities. Support forecasting, planning, and scheduling by providing clear repair scope and labor standard data. Keystone System Upgrade & Process Improvement Lead or support assigned projects related to the Keystone operating system upgrade. Collaborate with IT, Operations, and Finance to optimize system workflows, templates, and data structures. Identify opportunities to streamline processes, enhance visibility, and improve reporting capabilities. Cross-Functional Collaboration & Leadership Partner with Operations, Sales, Quality, and Finance to ensure alignment between technical standards and business objectives. Provide training, guidance, and support to shop personnel, supervisors, and managers on repair standards and pricing practices. Act as a subject matter resource for technical inquiries from customers, regulatory bodies, and internal teams. Note: Responsibilities include the expectation to always act to support the interests of the department and organization and to perform other duties as assigned to ensure the successful achievement of departmental and company objectives.

Requirements

• Bachelors degree in Engineering, Business Operations or other related field
• 15 years of railcar repair facility management experience, including extensive knowledge of tank car
• 10 years of railcar production management.
• 5 years of railcar shop scheduling.
• 5 years of railcar repair inspection.
• Extensive knowledge of AAR and FRA rules, regulations, repair standards, and compliance requirements
• Demonstrated experience with pricing, labor standards, job code management, or technical services in the railcar repair industry.
• Prior experience supporting RFPs, bid packages, or customer proposals.
• Experience conducting field inspections or technical assessments of railcars.
• Experience working with or supporting operating systems such as Keystone
• Excellent communication skills with the ability to collaborate effectively with Operations, Sales, Quality, and Finance.
• Strong attention to detail, accuracy, and documentation control.
• Ability to train and guide teams on standards, pricing, and repair practices.
• Effective project management skills with the ability to lead or support cross-functional initiatives.
• Strong analytical and problem-solving skills.
• High degree of professionalism, judgment, and integrity.
• Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
• Commitment to continuous improvement and operational excellence.

Responsibilities

• Manage and maintain job code rates, labor standards, and repair time expectations across all CFRS locations.
• Develop, update, and standardize work templates to ensure consistency, accuracy, and ease of use.
• Serve as the Tank Car Subject Matter Expert, providing guidance on tank car repairs, regulatory requirements, and technical best practices.
• Conduct field service inspections to verify repair accuracy, assess conditions, and support customer needs.
• Prepare complete, accurate, and competitive RFP responses, job bids, and customer proposals.
• Analyze labor, material costs, historical performance, and market trends to develop profitable pricing structures.
• Support Sales and Operations by providing technical pricing guidance and repair scope clarification.
• Create and manage project codes, structures, and workflows to support repair programs and customer-specific requirements.
• Audit BRCs (Billing Repair Cards) for accuracy, completeness, and alignment with AAR, FRA, and customer standards.
• Ensure consistency in documentation, repair classifications, and labor application across the network.
• Identify discrepancies or inefficiencies and recommend corrective actions.
• Communicate network loading requirements and capacity considerations to help balance workflows across CFRS facilities.
• Support forecasting, planning, and scheduling by providing clear repair scope and labor standard data.
• Lead or support assigned projects related to the Keystone operating system upgrade.
• Collaborate with IT, Operations, and Finance to optimize system workflows, templates, and data structures.
• Identify opportunities to streamline processes, enhance visibility, and improve reporting capabilities.
• Partner with Operations, Sales, Quality, and Finance to ensure alignment between technical standards and business objectives.
• Provide training, guidance, and support to shop personnel, supervisors, and managers on repair standards and pricing practices.
• Act as a subject matter resource for technical inquiries from customers, regulatory bodies, and internal teams.

Benefits

• Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
• Includes a 100% Company-paid disability and life insurance plans
• Includes a 401K plan with company match PLUS additional end-of-year funding
• Provides paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
• Provides 10 paid holidays annually
• Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account
• Provides a confidential Employee Assistance Program
• Provides training and tuition reimbursement
• Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level