Senior Manager - Regional Operations

Iberdrola • Rockland, ME

1d

About The Position

Manage one or more regional areas of the T&D Electric System. Provide leadership and direction to achieve goals and implement change. Responsibilities include safety, reliability, customer satisfaction, cost-effective resource allocation, staff selection and development, process improvement and oversight, major project management and daily field operations activities. Coordinate and participates in problem-resolution and emergency response with other functions and subject matter experts. Ensures administrative matters such as payroll, budgets, performance reviews, safety, scheduling, and work management reports are completed in a timely and accurate manner. Requires contact with the public, contractors, local government agencies and officials, other utilities, and the media. Requires extensive travel throughout region and occasional travel outside region.

Develop and implement annual business plan including O&M and Capital budgets. Monitor ongoing progress and reallocates resources as necessary to ensure goal achievement (Safety, Reliability, Financial, and Customer Service). Oversee and evaluate work processes. Identify and implement process improvements. Create a climate of innovation, in which ideas for process improvement are continually encouraged from within the organization. May be responsible for reporting and performance tracking. May be responsible for Senior Management budget analysis, KPI and mandated inspection reporting. Select, train, and develop personnel. Guide and appraise work of subordinates. Reward and disciplines as appropriate. Coordinate key contract bids and awards with Procurement. Research and resolve invoice processing and payments with Finance and Procurement. Ensure compliance with applicable rules, regulations, policies, guidelines, and safe work procedures as established in the APM and SOPs. Oversee, support and participate in service restoration process during electric emergencies. Coordinate cross-functional problem solving. Resolve employee relations, labor relations, and customer relations issues with a strong emphasis on developing & nurturing long-term constructive relationships with, peers, subordinates, and union leadership. Perform other duties as assigned.

Requirements

• Bachelor’s degree with 10 years relevant experience; or an associate’s degree/high school diploma/GED and 15 years of relevant experience
• Knowledge of electric system construction, operations, planning and related IT systems.
• Managerial and leadership skills.
• Creative problem-solving skills.
• Critical thinking skills.
• Strong interpersonal, communication, organization and follow-through skills.
• Ability to multitask and set priorities.
• Acts as mediator/negotiator with all business partners.
• Customer focused.
• Ability to administer budgets, contracts, staffing needs, performance management goals and objectives.
• Demonstrated ability to coordinate with Utility professionals across the company.
• Ability to develop and manage a safe work environment.

Nice To Haves

• Prior project management experience preferred.
• Leadership experience in a union environment preferred.

Responsibilities

• Manage one or more regional areas of the T&D Electric System.
• Provide leadership and direction to achieve goals and implement change.
• Responsibilities include safety, reliability, customer satisfaction, cost-effective resource allocation, staff selection and development, process improvement and oversight, major project management and daily field operations activities.
• Coordinate and participates in problem-resolution and emergency response with other functions and subject matter experts.
• Ensures administrative matters such as payroll, budgets, performance reviews, safety, scheduling, and work management reports are completed in a timely and accurate manner.
• Requires contact with the public, contractors, local government agencies and officials, other utilities, and the media.
• Requires extensive travel throughout region and occasional travel outside region.
• Develop and implement annual business plan including O&M and Capital budgets.
• Monitor ongoing progress and reallocates resources as necessary to ensure goal achievement (Safety, Reliability, Financial, and Customer Service).
• Oversee and evaluate work processes.
• Identify and implement process improvements.
• Create a climate of innovation, in which ideas for process improvement are continually encouraged from within the organization.
• May be responsible for reporting and performance tracking.
• May be responsible for Senior Management budget analysis, KPI and mandated inspection reporting.
• Select, train, and develop personnel.
• Guide and appraise work of subordinates.
• Reward and disciplines as appropriate.
• Coordinate key contract bids and awards with Procurement.
• Research and resolve invoice processing and payments with Finance and Procurement.
• Ensure compliance with applicable rules, regulations, policies, guidelines, and safe work procedures as established in the APM and SOPs.
• Oversee, support and participate in service restoration process during electric emergencies.
• Coordinate cross-functional problem solving.
• Resolve employee relations, labor relations, and customer relations issues with a strong emphasis on developing & nurturing long-term constructive relationships with, peers, subordinates, and union leadership.
• Perform other duties as assigned.

Benefits

• Award winning student loan debt repayment program
• 12% 401(k) Match
• Competitive salary and performance-based bonuses
• Comprehensive benefits - including medical, dental, vision and variety of well-being programs
• Tuition Assistance
• Opportunities for professional development, career advancement, and internal mobility
• Supportive and inclusive work environment
• Generous PTO policy

What This Job Offers

• Job Type: Full-time
• Career Level: Manager