Senior Manager, Project Program Management (Healthcare Payor)

CVS Health

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About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Manager, Project Program Management (Healthcare Payor) of the Aetna Clinical Enablement Intake team serves as a strategic leader and key driver, bringing proven expertise in relationship management across all organizational levels. This role focuses on two primary areas: expanding capabilities by enhancing and scaling existing processes and application functionality to support additional teams and users, and providing operational leadership through the day-to-day management of the intake process for critical projects and work items within the Aetna Clinical Enablement team. The ideal candidate demonstrates exceptional engagement skills with senior leadership (Executive Director, Assistant Vice President & Vice President), possesses the ability to dive into operational details while delivering concise, impactful updates to executive stakeholders, and excels as a collaborative partner who unites diverse stakeholders to achieve shared objectives.

Requirements

• 7+ years of experience in roles involving operational leadership and project management.
• 7+ years of demonstrated leadership and people management skills, with a proven ability to drive results and lead high-performing teams.
• Strong interpersonal and communication skills, adept at effectively conveying key messages to executive leaders and internal/external stakeholders.
• Experience managing multiple priorities and delivering results within deadlines in a fast-paced, matrixed environment.
• Excellent communication and stakeholder management skills, with the ability to influence and align diverse groups toward common objectives.
• Experience with motivating teams to achieve high standards of performance and outcomes.
• Experience in creating executive-level PowerPoint presentations, ensuring clarity, impact, and alignment with strategic goals.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with advanced skills in presentation development and data analysis.

Nice To Haves

• Proven ability to build and maintain strong, credible relationships at senior levels across the organization, with the capacity to engage effectively at multiple levels simultaneously.
• Experience leading and managing project and work intake processes from various stakeholder groups, ensuring successful delivery by functionally organized teams.
• Demonstrated expertise in business process improvement and project management, with a track record of driving operational excellence.
• Successful experience implementing organizational change within complex environments.
• Background in managing enterprise-wide and cross-functional initiatives with a high degree of complexity.
• Prior experience in the healthcare payer industry is strongly preferred.

Responsibilities

• Deliver weekly presentations to senior leadership.
• Ensure the project intake process operates seamlessly, maintaining cadence and eliminating delays or bottlenecks.
• Oversee project execution to achieve on-time delivery, meeting specifications and staying within budget.
• Lead and motivate the team to consistently fulfill responsibilities and deliver high-quality outcomes.
• Track progress against key milestones and implement value-based metrics and analysis to measure outcomes.
• Collaborate effectively with stakeholders across Health Care Business, Aetna Clinical Solutions, and technology teams to achieve common goals.
• Foster a culture that accelerates strategy through Heart At Work Behaviors, keeping customers and colleagues at the center of every decision.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees