Senior Manager, Project Management - Card Payments

Capital One•Richmond, VA

3d•$161,500 - $202,800

About The Position

Senior Manager, Project Management - Card Payments Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work. Role Summary: Do you want to play a pivotal role in shaping the future of our Card Payments platform as we migrate to modernized architectures? Capital One is seeking a highly motivated and experienced Senior Manager to lead our Control Modernization tower. In this role, you will be at the intersection of operations, data analytics, product, and technology, driving initiatives that enhance our platform's security, compliance, and overall customer experience. You will lead a hybrid, cross-functional team of Project Managers and Data Analysts , partnering closely with Risk, Product, and Technology teams to design and implement robust controls for our most critical enterprise initiatives (including the Discover integration and platform modernization). Additionally, your team will serve as the analytical heartbeat of the Payments organization, owning control health dashboards, issue/event analysis and executive reporting. This Senior Manager will lead a team of at least 3 associates and will be pivotal in several key objectives: Lead a Hybrid Team: Manage, mentor, and guide a combined team of project managers and data analysts, fostering a collaborative environment focused on delivering secure, data-driven payment solutions. Drive Control Modernization: Oversee the project management lifecycle for building, testing, and deploying modernized, automated controls for the Payments Platform and ecosystem. Support Strategic Platform Integrations: Manage control and risk readiness for massive payment modernization efforts ensuring seamless transitions, robust control coverage, and zero customer harm. Own Executive Reporting & Analytics: Oversee the BAU data operations for the Payments organization, including driving the Monthly Business Review (MBR) metrics, managing ad-hoc data requests, and supporting data-pulls for active risk Issues and Events. Develop Monitoring & Dashboards: Guide your Data Analysts in building and maintaining automated dashboards (via QuickSight/Tableau) that track control health, mismatch volumes, and platform anomalies. Partner on the "Build to Run" Lifecycle: Collaborate seamlessly with the L2 Operations (BAU) and Data Product/SRE towers to ensure modernized controls are efficiently handed off for daily governance once deployed. Stakeholder Management: Develop and maintain strong relationships with stakeholders across various departments, including Risk, Product, Technology, Operations, Legal, and Compliance. Are you the right fit? We are seeking a leader who bridges the gap between project management and data analytics. You have a strong understanding of payment processing, risk management, and control frameworks, but you are equally comfortable discussing SQL, data visualization, and reporting metrics. The ideal candidate will possess exceptional project management skills, a collaborative mindset, and the ability to effectively communicate complex data and risk concepts to executive leadership. Ideal Candidate Would Have: Experience in the financial services industry, with a focus on payment operations, risk management, or compliance. Experience managing or partnering closely with data analysts, with a strong foundational understanding of data visualization (Tableau/QuickSight) and data querying. Experience in designing, implementing, and monitoring controls within a complex, modernized operational environment (cloud/API-driven platforms). Demonstrated ability to collaborate effectively with Risk, Product, and Technology teams during large-scale platform migrations or integrations.

Requirements

Bachelor's Degree or military experience
At least 4 years of Project Management or Process Management experience
At least 2 years of People Management experience

Nice To Haves

Master's Degree or MBA
5+ years of Project Management experience
2+ years of experience leading or managing Data Analysts or analytical workstreams
5+ years of experience with project management platforms (JIRA, MS Project, Confluence)
3+ years of People Management experience
3+ years of cross functional stakeholder engagement in a matrixed environment
Lean, Agile, Six Sigma or Business Process Management certification
Experience in the financial services industry, with a focus on payment operations, risk management, or compliance.
Experience managing or partnering closely with data analysts, with a strong foundational understanding of data visualization (Tableau/QuickSight) and data querying.
Experience in designing, implementing, and monitoring controls within a complex, modernized operational environment (cloud/API-driven platforms).
Demonstrated ability to collaborate effectively with Risk, Product, and Technology teams during large-scale platform migrations or integrations.

Responsibilities

Lead a Hybrid Team: Manage, mentor, and guide a combined team of project managers and data analysts, fostering a collaborative environment focused on delivering secure, data-driven payment solutions.
Drive Control Modernization: Oversee the project management lifecycle for building, testing, and deploying modernized, automated controls for the Payments Platform and ecosystem.
Support Strategic Platform Integrations: Manage control and risk readiness for massive payment modernization efforts ensuring seamless transitions, robust control coverage, and zero customer harm.
Own Executive Reporting & Analytics: Oversee the BAU data operations for the Payments organization, including driving the Monthly Business Review (MBR) metrics, managing ad-hoc data requests, and supporting data-pulls for active risk Issues and Events.
Develop Monitoring & Dashboards: Guide your Data Analysts in building and maintaining automated dashboards (via QuickSight/Tableau) that track control health, mismatch volumes, and platform anomalies.
Partner on the "Build to Run" Lifecycle: Collaborate seamlessly with the L2 Operations (BAU) and Data Product/SRE towers to ensure modernized controls are efficiently handed off for daily governance once deployed.
Stakeholder Management: Develop and maintain strong relationships with stakeholders across various departments, including Risk, Product, Technology, Operations, Legal, and Compliance.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Learn more at the Capital One Careers website .
Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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