Senior Associate, Project Manager - Card Payments Well Managed Team

Capital One • McLean, VA

9d

About The Position

About the Role: As a Project Manager on the Card Payments Well Managed Team, you will play a key role in the delivery of a flawless, highly regulated customer experience using an Enterprise-Wide infrastructure to process over $650 billion in customer payments annually. You will leverage your project, process, and risk management skills to help ensure we maintain compliance with regulatory and corporate requirements. In this role, you will work closely with Principal Associates to support product managers, software engineers, risk, and compliance partners, along with data teams, to monitor and maintain a well-managed operation. On any given day you will be: Supporting the project management lifecycle for control-related initiatives, ensuring timely execution, clear communication, and adherence to quality standards. Assisting in solving complex problems and consulting on new capabilities by leveraging data and growing your payments subject matter expertise. Executing and maintaining payments-related processes and controls to ensure the day-to-day delivery of key functions. Supporting the implementation of preventive controls to minimize risk events and improve operational efficiency. Partnering with Risk Management to identify, assess, and mitigate potential risks involving data management and data movement systems. Collaborating with Product Management and Technology teams to help integrate effective controls into the design and development of new and existing payment features. Communicating effectively with key stakeholders to provide project updates, share insights, and support recommendations for improvement. Responsibilities: Control Testing & Documentation: Supporting end-to-end testing of controls by planning and executing required test process steps with guidance. Assisting in assessing the operational and design effectiveness of automated, hybrid, and manual controls. Creating and maintaining adequate testing support documentation (BRDs, rationale, finding/issues reports). Quality & Remediation: Identifying internal control weaknesses and collaborating with team members to recommend remediation plans that strengthen the control environment. Learning and performing Quality Assurance reviews of completed test workbooks and results. Process Improvement: Conducting research to help determine the root cause for system and process breakdowns, identifying sustainable enhancements, and supporting process documentation creation and revision. Technical Integration: Learning and performing code reviews in support of automated/hybrid controls. Project Delivery: Managing tasks based on defined priorities; ensuring scope of deliverables and timelines are met; identifying risks and escalating as needed. The Successful Candidate: Has a strong bias toward action, a willingness to learn complex processes, and a desire to grow into a senior project leadership role. Thinks critically, understands the big picture, and executes flawlessly with close attention to detail. Builds strong relationships, collaborates effectively across functions, and is a strong team player. Leverages data and technology-driven solutions to solve problems. Has strong project and process management skills, including the ability to identify end-to-end impacts, track milestones, and communicate updates. Possesses a foundational understanding of regulatory and operational risk, process management frameworks, and control testing methodology.

Requirements

• Bachelor's Degree or military experience
• At least 2 years of experience in Project or Process Management
• At least 1 year of experience in Risk Management, Controls Testing, or Auditing
• At least 1 year of experience working with analytical, data management, or software engineering teams
• At least 1 year of experience with Excel or Google Sheets

Nice To Haves

• Master's Degree in Business, Economics, Mathematics, Engineering, or MBA
• 3+ years of experience in Project or Process Management
• 2+ years of experience in Risk Controls or Auditing
• 1+ years of Financial Services industry experience
• 1+ years of Technology Project Delivery experience
• 1+ years of experience using Jira, Snowflake, or Databricks
• 1+ years of experience leveraging SQL or Python
• Process or Project Management certification (Scaled Agile, Lean, PMP, or Six Sigma)

Responsibilities

• Supporting end-to-end testing of controls by planning and executing required test process steps with guidance.
• Assisting in assessing the operational and design effectiveness of automated, hybrid, and manual controls.
• Creating and maintaining adequate testing support documentation (BRDs, rationale, finding/issues reports).
• Identifying internal control weaknesses and collaborating with team members to recommend remediation plans that strengthen the control environment.
• Learning and performing Quality Assurance reviews of completed test workbooks and results.
• Conducting research to help determine the root cause for system and process breakdowns, identifying sustainable enhancements, and supporting process documentation creation and revision.
• Learning and performing code reviews in support of automated/hybrid controls.
• Managing tasks based on defined priorities; ensuring scope of deliverables and timelines are met; identifying risks and escalating as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees