Senior Manager, Program Management - Portfolio, US Card Authorizations

Capital One • McLean, VA

20h

About The Position

Senior Manager, Program Management - Portfolio, US Card Authorizations Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. We are seeking a highly strategic and results-oriented Program Manager to lead the Portfolio Management function for US Card Authorizations. This role is critical in bridging the gap between strategic vision and its execution. You will be instrumental in establishing,maturing, and maintaining the governance and processes that drive effective decision-making across our entire organization.

Requirements

• Bachelor’s Degree or Military Experience
• At Least 5 years of experience in portfolio or program management for large, complex organizations
• At least 3 years working in an Agile environment
• At least 2 years of experience working with technical or product teams
• At least 2 years of people management experience

Nice To Haves

• MBA or Master’s Degree
• 5+ years leading portfolio management for organizations that exceed 100 people
• PMP, Lean, Agile, or Six Sigma Certification
• 3+ years of people management experience
• 3+ years of gathering, analyzing, and reporting on data using Google Suite or Microsoft Office
• 3+ years of experience utilizing Jira

Responsibilities

• Define, Implement and continuously refine portfolio processes across an entire organization – making it easier for teams to work on the right things, at the right time
• Lead and support complex, cross-departmental efforts by providing strategic direction, clarity, and results
• Provide product and tech leadership with actionable insights into portfolio performance
• Build relationships and collaborate with key stakeholders to ensure portfolio practices are meeting the needs of the organization
• Lead portfolio reviews and prioritization sessions to get ahead of capacity constraints, make tradeoff decisions and ensure overall alignment
• Manage and optimize the use of Portfolio/Project tools (i.e. JIRA) to ensure data accuracy and effective reporting
• Identify strategic process and tooling gaps, then work with organization to address gaps and optimize performance
• Partner with Ops and Product leaders to transform authorizations into a well-oiled machine – organizing us from intake-to-delivery
• Gather, Analyze, and Report out portfolio metrics to top of house, streamlining the report process along the way

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees