Senior Manager, Product - Retail Payments

Western Union•Atlanta, GA

2h•Hybrid

About The Position

Senior Manager, Product - Retail Payments – New York, NY or Atlanta, GA We are seeking a Senior Product Manager to lead our non-cash retail payments infrastructure, the digital rails that enable customers to send and receive money across bank accounts, cards, and wallets worldwide. In this role, you will define the strategy, roadmap, and execution plan for scaling and optimizing our payments integrations with banks, networks, and fintech partners. You will ensure our infrastructure is reliable, compliant, and cost-efficient, enabling seamless money movement across corridors and enhancing customer trust in our global remittance platform. This role is critical to building the next generation of digital payments infrastructure, ensuring that our retail products are powered by strong, scalable, and innovative non-cash payment capabilities.

Requirements

7+ years of experience of product management experience in Financial Services, preferably payments.
Undergraduate or graduate degree in business, economic, or related field.
5+ years experience in payments, product strategy, fintech operations, or consulting.
Deep understanding of the global payments landscape, including cards, ACH, real-time payments, wallets, and cross-border rails.
Strong analytical and problem-solving skills, with the ability to structure and drive complex initiatives.
Proven ability to lead cross-functional initiatives and communicate with technical and non-technical stakeholders.
Experience using data to drive decisions.
Excellent writing and communication skills.
Proven problem-solving skills, a robust technological background, and an understanding of business processes.

Responsibilities

Own the product vision and roadmap for non-cash retail payments infrastructure (bank transfers, debit/credit cards, real-time payments, wallets).
Identify market opportunities, regulatory shifts, and new technologies to expand and strengthen payment capabilities.
Lead the end-to-end rollout of new non-cash payment integrations with banks, PSPs, processors, and card networks.
Drive platform scalability and reliability, ensuring uptime, resiliency, and regulatory compliance.
Monitor and improve KPIs such as authorization rates, transaction success rates, settlement speed, and processing costs.
Work closely with Compliance, Risk, Operations, Finance, and regional business teams to ensure infrastructure aligns with local regulations and business priorities.
Serve as the SME for non-cash payment infrastructure, driving alignment across teams and geographies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/ ).
Your United States – Specific Benefits Include Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program
401k Plan