Senior Manager, Product Owner Reservation Platform Transformation

Marriott International•Bethesda, MD

47d

About The Position

The Senior Manager, Product Owner supports Marriott's Reservation Platform by combining business insight and technical expertise in product development and hospitality operations. This role drives Marriott's central reservation strategy for lodging and non-lodging products, guiding product definition, system configuration, business rules, and governance. The manager collaborates cross-functionally with internal teams and vendors, and serves as the subject matter expert for Distribution, including OTAs, GDSs, and third-party channels. Responsibilities include managing user roles, system audits, and Sarbanes-Oxley compliance. Success requires strong leadership in a matrixed environment, stakeholder engagement, and a proven ability to solve complex problems creatively.

Requirements

Undergraduate degree or equivalent experience/certification
6+ years of Reservations, Revenue Management, Sales, Distribution, Digital or Operations work experience
Experience with Distribution Systems (3rd party OTAs, GDSs)

Nice To Haves

Experience identifying and analyzing alternative solutions to complex business requirements and providing guidance and advice preferred
Experience with Agile and Scrum Methodology
Experience as a Product Systems owner in the lodging/hospitality industry experience or a related discipline
Familiar with reviewing and documenting detailed requirements
Experience with Marriott reservations and revenue management related systems, such as MARSHA, PMSs, Group Housing Solutions, High Performance Pricing, One Yield

Responsibilities

Subject Matter Expert on all CRS functional requirements with a deep understanding of the link to Marriott business processes
Subject Matter Expert on the user roles application and authorization that supports the Reservation Platform, including system certification
Maintains and communicates the User Role accessibility materials to support the Reservation Platform including Sarbanes-Oxley governance in accordance with their policies and procedures
Understands the impacts of the Reservation platform and any proposed changes affecting Revenue Management, Distribution, Reservations, Group Housing, Digital, Global Operations, Loyalty
Provides recommendations to improve the effectiveness of the Reservation platform
Reviews and provides input into the learning and development materials, ensuring they are clear and concise for the end user
Provides regular reporting and maintains ongoing communications to the Reservation Platform team
Reviews QA test plans and test cases and carry out extensive effective User Experience Testing documenting defects in the defined timelines
Collaborates with cross-organization stakeholders to align strategy
Works in partnership with the Learning Development, Learning Delivery, and Commercial RM Strategy teams to ensure proper training content is developed, and sustained effectively
Submits reports in a timely manner, ensuring delivery deadlines are met.
Promotes the documenting of project progress accurately.
Provides input and assistance to other teams regarding projects.