Senior Manager - Product Management

American Express•New York, NY

3d•$103,750 - $174,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses. The Card Lending Product Management Team supports GCS by developing compelling products, services and customer engagement strategies to meet business owners’ evolving buying and paying needs. As a result of increased focus, we are recruiting for a Sr. Manager, Card Lending Solutions, to lead the development of our next generation of card-based lending solutions. The successful candidate will be an intellectually curious, detail-oriented, customer-first thinker with strong project management and collaboration skills.

Requirements

4+ years of relevant Product Development, Pricing, Risk and/or project management experience
Familiarity of our Small Business Card Products and comfort with Card-based lending economics
Proven ability to lead complex, cross-functional initiatives in a fast-paced, ambiguous environment, creating structure and/or workplans
Demonstrated ability to influence partners and drive alignment towards shared outcomes
Excellent oral and written communications skills and proven ability to communicate effectively to audiences at various levels
Strong analytical skills, including ability to collect and synthesize data/insights to inform and drive winning strategies
Ability to effectively multi-task and prioritize as business needs evolve

Nice To Haves

experience leading complex cross-functional initiatives
a customer-centric approach to design
knowledge of the Small and Middle Market segment
a fluency in Lending economics and P&L management

Responsibilities

Lead the ideation, definition and evaluation of new features, capabilities and card product constructs
Collaborate with key partners to translate concept into clearly defined business requirements that meet customer, regulatory and shareholder mandates
Own end to end implementation plan and lead day-to-day execution of key launch components
Develop and oversee post-launch monitoring plan
Define scale-up plan and success metrics to deliver on business goals

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities