Senior Manager-Product Management

American Express•Phoenix, AZ

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) enables businesses globally to pay for and finance what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. GCS is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. As part of GCS Product, the Business Operations team supports product operations, customer experience, controls, and risk governance. We are focused on delivering great product experiences in the right way with the appropriate level of risk and oversight. We partner closely with Control Management in the First Line of Defense. How will you make an impact in this role? The Senior Manager, Digital Product Operations will collaborate with the AtWork and Corporate Platform Product Development and Control Management teams to support key governance activities. The Senior Manager will drive risk management and manage the operational control framework across the AtWork and Corporate platforms. A successful candidate will develop a deep knowledge of the AtWork and Corporate platforms, establish strong relationships with First Line of Defense, an understanding of Second Line of Defense (Global Risk & Compliance), and drive progress within critical governance workstreams.

Requirements

Experience working in either an operational excellence, control, operations, audit, banking or risk role or other relevant experience, preferably with a deep understanding of critical operational risk management lifecycle activities.
Must be highly organized and structured individual with an ability to handle several workstreams and to demonstrate attention to detail, adaptability, flexibility, resourcefulness, and efficiency.
Experience working in a highly collaborative, matrixed environment, developing relationships and influencing without direct authority
Ability to effectively prioritize and drive strong results with limited resources.
Proficient in problem-solving with a proven track record to navigate timelines while consistently delivering quality results that meet or exceed requirements.
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
Strong presentation and communication skills, with the ability to craft compelling narratives for senior leaders

Nice To Haves

Experience and demonstrated track record in Corporate and product development
Experience working with product, product development, risk, and compliance functions and have a knowledgeable understanding of the various risks and regulatory obligations of American Express
Bachelor’s degree in Finance, Business, Risk Management, or related field or equivalent experience

Responsibilities

Own and enhance the governance and operational frameworks for AtWork and Corporate platforms, ensuring alignment with American Express standards and regulatory expectations.
Serve as a subject matter expert and thought leader to Product Development partners on operational governance, risk practices, special projects or product enhancements.
Develop strong working relationship with the AtWork and Corporate Product Development partners.
Support risk assessment across the product lifecycle, identifying opportunities for the creation and documentation of manual controls and automated monitoring.
Ensure process documentation is maintained and updated.
Provide expertise and insights within enterprise processes such as New Product Governance, Issue Management, audit preparation/fieldwork and operational reviews.
Partner with cross-functional partners to ensure risks, issues, and remediations are tracked, escalated, and resolved in a timely manner.
Support Project Guardian workstreams and RCSA transition for processes impacting the AtWork and Corporate platforms.
Prepare and deliver reporting that highlights product performance, risks, and key control/governance activities.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities