Senior Manager, Product Management

ADP•Roseland, NJ

About The Position

ADP Technology Services, Inc. is hiring a Senior Manager – Product Management in our Roseland, NJ location. Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day? Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging? Well, this may be the role for you! Ready to design what’s next? To thrive in this career, you’ll need to be enthusiastic, eager to learn, and take on stretch assignments. You strive to learn new technologies and find ways to incorporate what you learn into building your results. You’ll be curious, persistent, and at times persuasive. As part of our team, you’ll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what’s next for ADP and the industry. Pace should not scare you. We still find time for a healthy dose of fun. WHAT YOU’LL DO: Build Teams that thrive. As an experienced leader, you want everyone to shine. You are constantly looking for ways to share your knowledge, motivate others, and keep everyone engaged and productive. Learning. You’re always learning new technologies and processes with tools and other training courses, conferences ADP offers, and operating with a “learn as you go” approach with a willingness to figure out new ways of doing things. Create Results. You’re proactive and hands-on. When you see a potential issue, you never leave things hanging and unfinished. When you and your team deliver a finished product, it’s as polished as you could make it. Continuous Learning. You will actively collaborate with other associates to share ideas or show what you’ve learned. You are eager to learn, keep up with ever-changing technologies, and maintain the ability to create the best tools for our clients. Variety of work. There is no typical day. You could be checking in with a team in India one minute, meeting with leadership to review initiatives for the coming quarter later and tomorrow handling a few ad hoc requests from your peers in other departments. Influence and inspire confidence. You are comfortable presenting to senior leaders, product owners, and peers with a compelling voice that you demonstrate through executive presence, leading change, and creating clear executive-level communications on milestone achievements. Challenges. Inevitable challenges will arise, and we’ll rely on you to look for a solution. Responsibilities. Responsible for identifying current and potential customer needs using a range of research approaches including market analysis, data collection from internal stakeholders such as sales, support etc. Define problem statements to articulate how customers experience the problems and why it matters to them. Generate high-level ideas for a solution to demonstrate how it solves the problem and to gather feedback and validation from potential customers in order to form the basis for the business opportunity proposal. Define target user personas to capture their goals, challenges, needs, and behaviors. Perform competitive product analysis to inform decisions about product requirements, enhancement prioritization, and the product roadmap. Write detailed product requirements to articulate what the offering must provide or do to meet market needs, in order to guide the new offering’s design and construction. Define, measure and report product success metrics that will be used to gauge the success of the offering. Define and maintain a near-term roadmap to be used as a checkpoint for development, product, marketing, and sales to ensure that the offering’s capabilities and plans match business goals. Define a customer rollout plan the defines the strategy of releasing the offering to market and includes the planned release types, target audiences, and objectives associated with each release. Serves as a technical resource/content expert to sales and service, providing them with tools and training necessary to increase sales and client satisfaction/retention. Compile qualitative and quantitative feedback from customers, field, channel partners, experts, and internal parties and evaluated as input informing changes to be made to the offering. Maintain future roadmap that articulates the longer-term plans, vision, and strategy for the offering. Support the senior product leader's strategy by articulating the vision and mission of the product roadmap, including implementation and prioritization. Lead and mentor a team of product managers. TO SUCCEED IN THIS ROLE: Education and Qualifications/Skills and Competencies. Bachelor's degree in Business Administration, Information Systems, related Engineering disciplines, or related field of study plus eight (8) years of related experience required. The company will also accept a Master's degree and five (5) years of related experience. Telecommuting Permitted. Work Experience. Four (4) years of experience must include: User Experience and Product Usability experience; Product Management experience; Agile Product Methodology, including Scrum, Kanban, and Lean; Roadmap Planning & Management; Product Lifecycle Execution; Customer Needs Analysis; User Centered Design and Product Usability; Quantitative Analysis of Product Usage and Adoption; Competitive Research and Market Gap Analysis; Product Strategy Development; and HCM product implementation. YOU’LL LOVE WORKING HERE BECAUSE YOU CAN: Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another’s ideas to find the best solution. Deliver at an epic scale. We deliver real user outcomes using strong judgment and good instincts. We’re obsessed with the art of achieving simplicity with a focus on client happiness and productivity. Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes. Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft. Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP’s Philanthropic Foundation. Join a company committed to equality and equity. Our goal is to impact lasting change through our actions. A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc ® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP’s commitment on our YouTube channel: http://adp.careers/DEI_Videos [http://adp.careers/DEI_Videos] What are you waiting for? Apply today! Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY [https://youtu.be/ODb8lxBrxrY] (ADA version: https://youtu.be/IQjUCA8SOoA [https://youtu.be/IQjUCA8SOoA] ) For more information please visit: jobs.adp.com #DNS

Requirements

Bachelor's degree in Business Administration, Information Systems, related Engineering disciplines, or related field of study plus eight (8) years of related experience required. The company will also accept a Master's degree and five (5) years of related experience.
Four (4) years of experience must include: User Experience and Product Usability experience; Product Management experience; Agile Product Methodology, including Scrum, Kanban, and Lean; Roadmap Planning & Management; Product Lifecycle Execution; Customer Needs Analysis; User Centered Design and Product Usability; Quantitative Analysis of Product Usage and Adoption; Competitive Research and Market Gap Analysis; Product Strategy Development; and HCM product implementation.

Responsibilities

Build Teams that thrive.
Learning.
Create Results.
Continuous Learning.
Variety of work.
Influence and inspire confidence.
Challenges.
Responsible for identifying current and potential customer needs using a range of research approaches including market analysis, data collection from internal stakeholders such as sales, support etc.
Define problem statements to articulate how customers experience the problems and why it matters to them.
Generate high-level ideas for a solution to demonstrate how it solves the problem and to gather feedback and validation from potential customers in order to form the basis for the business opportunity proposal.
Define target user personas to capture their goals, challenges, needs, and behaviors.
Perform competitive product analysis to inform decisions about product requirements, enhancement prioritization, and the product roadmap.
Write detailed product requirements to articulate what the offering must provide or do to meet market needs, in order to guide the new offering’s design and construction.
Define, measure and report product success metrics that will be used to gauge the success of the offering.
Define and maintain a near-term roadmap to be used as a checkpoint for development, product, marketing, and sales to ensure that the offering’s capabilities and plans match business goals.
Define a customer rollout plan the defines the strategy of releasing the offering to market and includes the planned release types, target audiences, and objectives associated with each release.
Serves as a technical resource/content expert to sales and service, providing them with tools and training necessary to increase sales and client satisfaction/retention.
Compile qualitative and quantitative feedback from customers, field, channel partners, experts, and internal parties and evaluated as input informing changes to be made to the offering.
Maintain future roadmap that articulates the longer-term plans, vision, and strategy for the offering.
Support the senior product leader's strategy by articulating the vision and mission of the product roadmap, including implementation and prioritization.
Lead and mentor a team of product managers.