Senior Manager, Product Management - Developer Experience

Capital One • McLean, VA

1d

About The Position

This role is for a Senior Manager, Product Management - Developer Experience at Capital One. Product Management at Capital One is a dynamic craft focused on reimagining the status quo, identifying value creation opportunities, and driving innovative and sustainable customer experiences through technology. The company aims to leverage its portfolio of businesses and investments to succeed as the digital revolution transforms society and the industry. The team is actively hiring for positions across three key areas: Observability, Resilience & Reliability Engineering, and Asset Management/ServiceNow. In this role, the successful candidate will be expected to demonstrate proficiency in five core areas of Product Management: Human Centered (obsessing about internal and external customer needs), Business Focused (delivering game-changing outcomes), Technology Driven (leveraging technology for innovative and resilient solutions), Integrated Problem Solving (identifying and resolving complex problems), and Transformational Leadership (leading cross-functional teams and driving organizational alignment). Capital One is a founder-led, information-based technology company dedicated to helping customers succeed by bringing ingenuity, simplicity, and humanity to banking.

Requirements

• At least 5 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice To Haves

• Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

• Enable IT teams to perform proactive monitoring, leverage telemetry data (ie logs, metrics, traces) to detect anomalies, identifying potential issues before they impact users, gaining real-time visibility into network performance, and deriving actionable insights for faster incident response towards delivering seamless connectivity, minimizing downtime, and optimizing user experiences.
• Drive 3rd party and internal tools to effectively support Dependency mapping, Audit trail (applied to Applications), Application Performance Monitoring, and Event Correlation.
• Drive tools to support SRE, Incident and Resilience practices.
• Support the developer journey driving automated onboarding and visibility, and auto instrumentation.
• Focus on minimizing the Mean Time to Resolve (MTTR) through automation, process optimization and automated incident response.
• Drive a unified system of record across all CapitalOne Cloud, non-Cloud and Digital Assets utilizing a defined Asset repository.
• Support Service mapping and dependencies in a structured CMDB, driving Request, Incident, Response, Change.
• Implement automated discovery (e.g., ServiceNow Discovery) to ensure Cloud, hardware and software match Capital One Product Framework.
• Obsess about internal and external customer needs to reimagine and innovate product solutions (Human Centered).
• Deliver game-changing outcomes by focusing on leverage and execution excellence (Business Focused).
• Leverage technology to deliver innovative and resilient solutions that enable both near term and long term value (Technology Driven).
• Identify and resolve complex problems to deliver outcomes while mitigating product risks (Integrated Problem Solving).
• Lead cross functional teams to solve customer problems and drive organizational alignment (Transformational Leadership).

Benefits

• A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees