Senior Manager - Product Development (Card & Marketing)

American Express•Phoenix, AZ

8d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? We are looking for a unique individual who is customer-focused and can both think strategically and execute successfully. This individual will need to excel at conceptual thought leadership, effectively influence partners to align behind a vision, and thrive in a fast paced and ever-changing environment to bring these concepts to life. A broad spectrum of skills is required, including strategy and concept development, process design, project management, implementation experience, building and leveraging relationships partners to drive results. This is a great opportunity to shape the future direction of American Express’ value to our commercial customers while learning our core business, marketing, and technology functions through close partnerships with all the teams required to launch products.

Requirements

Ability to identify and understand business needs and turn them into technology requirements; ability to understand the details of complex processes and an orientation toward process improvement and innovation
Extremely strong project management, collaboration, communication and presentation skills
Motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment
Creative and innovative thinker who is comfortable with ambiguity and evolving strategies
Demonstrated ability to drive results in a highly matrixed organization, capable of influencing and building internal alignment across multiple lines of business and support groups
Passion for doing what is right for the customer
Embodies a "team" mentality in all that you do, with a validated ability to take ownership for progressing project delivery
Bachelor's degree or equivalent years of experience

Nice To Haves

Ability to manage end-to-end product development process in a highly disciplined fashion
Prior experience with payments and agile product development / delivery

Responsibilities

Lead the launch of new products, benefits, and marketing capabilities working across all card products
Provide thought leadership during concept development, end-to-end user experience design, and feasibility assessment
Manage key operational processes and integrations by collaborating and managing relationships with partners in Product Management, Marketing, Technology, Risk, Servicing, Legal and Compliance
Understand business objectives and customer needs and identify creative ways to leverage technological capabilities and/or other creative solutions to meet those needs
Lead GCS-wide strategic initiatives to drive business results, improve customer experiences, and increase agility in product development

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities