Senior Manager, Product Design

Iron Mountain

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. About Iron Mountain Iron Mountain (NYSE: IRM) is a global leader in storage and information management, trusted by 95% of the Fortune 1000. While we bring a 70-year legacy in physical records management, we are actively transforming into a digital-first, platform-led organization to meet the evolving needs of enterprises in an increasingly complex data landscape. The Digital Business is central to this transformation—helping customers unlock the value of their information through automation, AI, and governance. Within this, the Global Platform & Technology (GPT) organization serves as the engine powering our innovation and growth, building and scaling our flagship AI-powered Digital Experience Platform, InSight DXP. The Opportunity We are seeking a Senior Manager, Product Design to lead the UX vision, strategy, and execution for InSight DXP. This is a high-impact leadership role reporting to the VP of Platform Engineering and operating at the intersection of AI-first product and design strategy and enterprise-scale execution. You will be responsible for building the systems needed to scale a complex platform while staying ahead of the fast-paced technology landscape, specifically for Agentic AI design patterns. You will play a critical role in translating vision into action—ensuring our platform remains intuitive, modern, and indispensable for the world's most sophisticated enterprises. If you are energized by solving complex problems, operating in high-intensity environments, and shaping the future of a platform-led business, this is a unique opportunity to make a meaningful impact.

Requirements

Experience: 12+ years of experience in Product Design, with at least 5 years in a senior leadership role overseeing complex SaaS or enterprise platforms.
AI Expertise: Proven track record in "AI-First" design, specifically in creating intuitive interfaces for generative AI, LLMs, or agentic workflows.
Systemic Thinking: Experience building and scaling design systems within an Agile framework to support a high-volume, global user base.
Technical Literacy: Ability to stay atop a fast-paced landscape, understanding how low-code/no-code architectures and metadata frameworks impact the final user experience.
Domain Expertise: Experience in industries with heavy compliance and governance requirements (e.g., Banking, Government, or Healthcare).
Tools: Proficiency in tools like Figma for real-time, side-by-side collaboration with marketing and brand teams.
Education: Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Design, or a related field (or equivalent professional experience).

Responsibilities

Lead the UX strategy for InSight DXP, aligning design priorities with GPT’s broader strategic objectives and the Digital Business.
Develop AI-powered design processes that drive productivity from discovery and requirements to design and handoff.
Define “AI-First” interaction patterns for users working with AI agents and complex metadata.
Translate leadership vision into structured design roadmaps and measurable user outcomes.
Architect and scale enterprise-grade design systems to eliminate design drift, ensure consistent and modern user patterns, and account for accessibility standards.
Establish an effective operating cadence for the design team, ensuring alignment with agile sprints to get to market faster.
Drive accountability and transparency across complex, cross-functional initiatives spanning product and engineering.
Partner closely with the Platform leadership to drive prioritization and focus on the user experience.
Develop high-impact executive communications and narratives that bridge the gap between user needs and business ROI.
Identify and resolve organizational gaps or execution bottlenecks that hinder the delivery of world-class UX.