Senior Manager – Process Intelligence & Discovery

AECOM • Austin, TX

2d • $160,000 - $190,000 • Hybrid

About The Position

AECOM is seeking a Senior Manager – Process Intelligence & Discovery to lead the structured identification, analysis, and qualification of business processes that feed the Operational AI and Agentic Automation pipeline. This role ensures opportunities are accurately understood, appropriately prioritized, and ready for solution design—providing the essential clarity required for successful automation and AI outcomes. You will guide a team of Process Specialists, facilitate discovery across HR, IT, Finance, Operations, and other functional groups, and maintain consistent process modeling, documentation, and taxonomy standards. The role blends process analysis with early-stage strategic evaluation, supporting Product, Architecture, and Delivery with actionable insights and high-quality discovery outputs. This position offers flexibility for hybrid work schedules to include both in-office presence and some flexibility for virtual/telecommute work to be based in Austin, TX.

Requirements

• Bachelor’s degree and 10+ years in process analysis, engineering, BPM, operational excellence, or automation discovery or demonstrated equivalency of experience and/or education, including 2+ years of leadership.
• Experience leading teams or managing structured discovery efforts.
• Proficiency in BPMN 2.0 and experience with process or task mining tools.
• Familiarity with operational workflows in HR, IT, Finance, or related areas.
• Experience supporting automation, workflow, or AI-driven transformation.
• Strong analytical thinking, facilitation skills, and the ability to create clarity in complex environments.
• Proven ability to work collaboratively with Product, Architecture, Engineering, and business stakeholders.

Nice To Haves

• COE experience, APQC or value-stream taxonomies, Lean Six Sigma, exposure to Operational AI or agentic automation.

Responsibilities

• Lead the organization’s process discovery and intelligence practices, including standards, templates, and BPMN 2.0 modeling expectations.
• Run structured intake, triage, and qualification of automation and AI opportunities using defined scoring and evaluation frameworks.
• Produce high-quality opportunity briefs, documenting workflows, dependencies, value hypotheses, and complexity indicators.
• Partner with Product Management to shape sequencing and roadmap alignment and contribute structured inputs to business case development.
• Support Solution Architects and Engineering Pods by providing clear process-level context, including rules, handoffs, exceptions, and decision logic.
• Analyze workflows to identify inefficiencies, recurring patterns, and standardization opportunities suited for automation or agentic AI.
• Maintain the process repository, ensuring accurate taxonomy, metadata, versioning, and searchability.
• Manage, mentor, and develop a team of Process Specialists, establishing quality standards and consistent operating rhythms.
• Facilitate discovery workshops, SME interviews, and cross-functional review sessions.
• Partner with Value Realization and Observability teams to refine discovery methods using insights from operational data.

Benefits

• AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees