Senior Manager, Principal Trainer Lead

CVS Health

8d

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Senior Manager, Principal Trainer Lead is responsible for overseeing curriculum design and instructional strategy for Epic training across all CVS business units. This role manages the training environment, ensuring standards, integrity, and coordination, and serves as the technical and instructional lead for the Principal Trainer team. The Senior Manager partners with operational, clinical, and technical teams to deliver high-quality, standardized training, drive upgrade training initiatives, and support user education before and after go-live.

Requirements

• Minimum of 7 years of experience in Epic training, with at least 3 years in a leadership role focused on training or education.
• Proven experience designing and managing Epic training programs in a large, complex healthcare environment.
• Demonstrated ability to lead cross-functional teams and manage large-scale training initiatives.
• Strong understanding of adult learning principles and instructional design methodologies.
• Experience managing Epic training environments, including environment build and security access.
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
• Proficiency in Microsoft Office Suite and eLearning development tools (e.g., Articulate, Captivate, uPerform).
• Bachelor’s degree required.

Nice To Haves

• Epic certification in one or more modules (e.g., Ambulatory, Cadence, Professional Billing).
• Experience with curriculum development and instructional design for Epic applications.
• Experience with MST environment rebuilds.
• Experience with system governance, policy and procedure documentation.
• Strong relationship management experience.
• Master’s degree in Health Informatics, Education, Healthcare Administration, or related field.

Responsibilities

• Oversee curriculum design for all Epic applications, ensuring alignment with organizational goals and best practices.
• Lead instructional design efforts, including development of tip sheets, memos, and educational materials.
• Guide Principal Trainers in curriculum development and delivery.
• Complete curriculum design to support business requests, as needed.
• Manage the Epic training environment, maintaining standards, integrity, and coordination across domains.
• Oversee environment build, security access, and readiness for training activities.
• Serve as the technical and instructional lead for Principal Trainers, providing mentorship and guidance.
• Ensure consistency and quality in training delivery across all domains, including but not limited to, Clinical, Revenue Cycle, Ancillary, and Access.
• Lead upgrade training initiatives, including NOVA note review, content creation, environment updates, and delivery.
• Coordinate training for new implementations and system upgrades.
• Oversee user support activities, including pre- and post-live education and incident management related to training.
• Ensure effective support for end users across all Epic domains.
• Organize feedback from business users.
• Partner with Clinical Informatics, IT, Compliance, and operational leaders to align training with workflows, policies, and strategic initiatives.
• Facilitate effective cross-functional meetings and communication.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees