Epic Principal Trainer - Clinic

Oklahoma Heart Hospital•Oklahoma City, OK

About The Position

ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients’ journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we’re shaping the future of heart care in Oklahoma by serving the state and leading the nation. The Epic Principal Trainer for Patient Access and Ambulatory will be the primary content expert for Epic Cadence and Prelude, and Ambulatory (AMB) applications. This role involves designing, developing, and delivering high-quality training programs that ensure end-user proficiency and promote consistent, efficient workflows across scheduling, registration, and ambulatory clinical operations. The PT collaborates closely with operational leaders, application analysts, and end users to align training with organizational processes and system functionality. This role offers an exciting opportunity to ensure the effective implementation and optimization of Epic systems while directly impacting staff efficiency and patient care operations.

Requirements

Expertise in Epic Cadence, Prelude and Ambulatory applications.
Strong understanding of patient access workflows (registration, scheduling, insurance verification, billing).
Experience developing and delivering training in a healthcare environment.
Excellent communication skills, both written and verbal.
Ability to troubleshoot workflow and system issues effectively.
Strong interpersonal skills and ability to collaborate across teams.
High school diploma ro equivalent required.
Epic Principal Trainer certification in Cadence, Prelude, Ambulatory, or related modules required. If certification is not held at the time of hiring, the candidate must obtain certification within 6 months. Travel to Epic Headquarters in Madison, Wisconsin may be required for training.

Nice To Haves

Experience with healthcare operations, insurance processes, and medical office procedures.
Proficiency with word processing and spreadsheet programs.
Prefer three (3) plus years of continuous experience in a clinic setting preferred.
Bachelor's degree preferred.

Responsibilities

Develop and maintain training programs for Epic Cadence and Prelude, tailored to organizational workflows.
Deliver training through various methods (classroom, virtual, e-learning, one-on-one coaching).
Create and update training materials (manuals, guides, e-learning modules, workflow docs).
Design role-specific training paths to optimize user learning and performance.
Adapt training techniques to diverse learning styles to ensure effective knowledge transfer.
Provide post-training support to staff, resolving issues and offering guidance.
Assist in troubleshooting patient access workflow challenges (e.g., registration, insurance verification, scheduling).
Collaborate with IT to address and resolve technical issues.
Maintain ongoing communication with users to support continued system proficiency.
Collaborate with IT and Epic teams to build and maintain the training environment, ensuring alignment with production systems.
Participate in system design and workflow build to understand system capabilities and impact.
Stay up-to-date with Epic updates and system enhancements to ensure training content remains relevant.
Leverage deep knowledge of Epic Patient Access features, including registration, scheduling, insurance verification, and reporting.
Ensure training contextualizes Epic features in real-world healthcare operations to maximize adoption.
Partner with operational leaders, super users, and IT teams to assess training needs and improve system usage.
Serve as the liaison between IT and operational teams to align training with business needs.
Communicate complex technical processes clearly to non-technical staff, both verbally and in writing.