Senior Manager, Portfolio Services

Avenue5•Dallas, TX

46d

About The Position

Avenue5 is growing, and we are in search of a senior manager, portfolio services to join our dynamic team of Fivers! About Us We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: Listen to our associates, recognize them, and give them room to grow Invest in our associates to help them become the best version of themselves Approach every important decision with our associates in mind Celebrate our associates' successes and encourage them to raise the bar even higher Summary of Responsibilities The senior manager works with the vice president of portfolio services to provide strategic direction for existing complex portfolio clients within assigned regions and partners to maximize client satisfaction. This role is responsible for growing assigned properties within the portfolio by leveraging the Avenue5 tools and technology to maximize performance results. This role ensures that each property within their portfolio is consistently and accurately utilizing the tools and maintaining the high-quality standards set.

Requirements

Bachelor's degree is preferred
Real estate license as required by state or local law
Five or more years of experience in multi-family property management is required
Five or more years of direct management experience is required
Five or more years of experience in managing, expanding, and developing relationships with clients is required
Five or more years of experience in Yardi Voyager or other equivalent system is required
Understanding of HUD and/or loan assistance process is preferred
Strong understanding of property management industry trends, issues, and emerging technology
Track record of accomplishments and high-impact results
Ability to work independently and prioritize effectively in a fast-paced environment
Strong organizational and time management skills to facilitate the timely completion of projects with differing deadlines
Ability to read and understand financial statements
Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
Proficient in Microsoft Word, Excel, and Adobe Acrobat Pro
Excellent customer service and interpersonal skills with the ability to relate to others
Excellent written and verbal communication skills
Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned
Required to maintain a regular schedule which may also require working outside of regular schedule, weekends, and non-traditional holidays
Ability to travel including overnight (up to 50%)
Exposure to environment typically found in an office building
Ability to lift, push, and pull up to 25 pounds
Hearing and visual ability to observe and detect signs of emergency required
Must be able to sit, stand, reach, bend, and stoop for extended periods of time
Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Perceiving the nature of sounds at normal speaking levels with or without correction
Ability to receive detailed information through oral communication, and to make the discriminations in sound
Visual requirements including color, depth perception, and field vision
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
Ability to tolerate stressful situations
Ability to work under minimal to moderate supervision

Nice To Haves

CPM certification is preferred
Participation in industry groups is preferred

Responsibilities

Understand the client and company's business objectives to ensure maximization and satisfaction of client accounts
Serve as the strategic business partner responsible for revenue growth for complex clients and partners within assigned regions
Partner with operations and portfolio service teams to achieve growth and operational KPI's for portfolio clients in assigned regions
Create and maintain report for property owners and Avenue5 leadership
Lead all aspects of the client relationship including communications, planning, education, and problem resolution
Provide subject matter expertise to clients to ensure product utilization is optimal
Document quality issues and build and execute corrective action plan.
Ensure the completion of corrective action responses to prevent issue reoccurrence.
Understand the market landscape including pricing trends, competitor strengths and weaknesses, and client requirements within assigned regions
Maintain an expert level knowledge and understanding of all Avenue5 products and services
Review financials and recommend changes to increase profit potential for all properties and portfolio clients
Lead special projects to support client development within assigned regions
Collaborate on all RFP and RFI responses as related to assigned portfolio in conjunction with sales and client services
Perform other duties as assigned