Senior Manager, PMO

Clutch

1d • Remote

About The Position

The Sr. Manager, PMO is responsible for establishing, leading, and scaling PMO within the Professional Services organization at Clutch. This role ensures consistent, high-quality delivery of customer implementations by driving project governance, delivery excellence, resource optimization, and continuous improvement across all services engagements.
The ideal candidate is a strategic operator who can design and execute repeatable delivery frameworks while also partnering closely with Sales, Product, and Customer Success to support growth, margin, and customer outcomes.
About the Team
Our Professional Services team is a fast-paced team who implements the Clutch platform for our Credit Union customers. We gather requirements, build out the platform to their specifications, work with them to test and ensure it works as intended, and then set them live so they can realize value. We’re a team with a bias for Customer Success - our top metric isn’t setting customers live (though we do plenty of that), it’s ensuring their success through renewal and expansion.
Our company is rapidly growing and so is our team. We’re looking for individuals who want to help us evolve as a team as we strive for a world-class delivery motion.

Requirements

• 6+ years of experience in Software Delivery (SaaS Professional Services, PMO), with 2+ years in PMO leadership roles
• Proven success scaling delivery operations in a high-growth environment
• Strong understanding of SaaS implementation lifecycles, enterprise customers, and recurring revenue models
• Excellent executive communication and stakeholder management skills
• Experience supporting global or multi-region delivery teams
• Familiarity with PSA tools (Rocketlane preferred), and SaaS analytics

Responsibilities

• Serve as the owner of delivery governance, risk management, and escalation processes in Professional Services
• Ensure on-time, on-scope, and on-budget delivery of customer implementations and services projects
• Drive consistency and quality across complex, multi-workstream SaaS implementations
• Partner with Services leadership to forecast demand, optimize resource utilization, and support hiring and staffing strategies
• Own capacity planning, skills alignment, and utilization reporting for project managers and delivery teams
• Define and track key PMO and services KPIs (e.g., margin, utilization, delivery predictability, customer satisfaction)
• Deliver clear, executive-level reporting on portfolio performance and trends

Benefits

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
• Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed