Senior Manager, Platform Architecture
About The Position
The Sr. Manager of Platform Architecture leads a team of Platform Architects to deliver strategic customer outcomes through architectural excellence and industry alignment. This role ensures alignment with major industry priorities, drives adoption of ServiceNow solutions, and fosters continuous learning in areas like AI and platform innovation. The manager builds and maintains executive-level relationships, while guiding teams to translate business objectives into prescriptive roadmaps while guiding solution design, governance, and modernization efforts. Additionally, the role provides architectural oversight across engagements, supports pre-sales motions, and champions a customer-first culture that reflects ServiceNow’s core values.
Requirements
- 3–5+ years exhibiting consulting leadership skillset
- Experience advising F50–500 accounts on digital transformation
- Strong executive presence and ability to influence CIO/CFO/CHRO/CRO stakeholders
- Deep functional understanding of middle/back-office transformation
- Experience delivering to customer alongside expert services and/or partner implementers.
- Understanding of AI/automation trends and ability to link AI to business outcomes
- Proven ability to lead and develop high-performing architecture teams
- Knowledge of ServiceNow (multiple product suites preferred)
Responsibilities
- Maintain Industry Alignment
- Lead & Develop a High-Performing Team
- Drive Strategic Customer Outcomes
- Engage in Pre-Sales Support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
