About The Position

Serve as a trusted advisor and operational partner to the Director of Immersion. Step into senior leadership responsibilities when needed, ensuring continuity and stability for the Director of Immersion. Contribute to long-term organizational planning and evolution of the Immersion department. Build scalable systems and processes that support team growth and resilience. Support and drive initiatives from Leadership by understanding purpose, translating to operations and delivery and achieving quality results. Bachelor's degree required; advanced degree (MBA, M.Ed., Organizational Leadership, etc.) preferred. 7-10+ years of progressive leadership experience, including managing people managers and cross-functional teams. Proven experience in coaching and developing people leaders, not just individual contributors. Demonstrated success in building and executing training programs and professional development plans. Experience in client-facing roles, with a strong understanding of service delivery and relationship management. Ability to translate vision into strategy and strategy into action. Skilled in succession planning, team scaling, and organizational design. Experience in building followership by leading through change, ambiguity, and growth. Strong decision-making skills with a balance of empathy and accountability. Experience in quality assurance and data accuracy across deliverables. Ability to synthesize and deliver constructive feedback across levels. Experience in building inclusive, high-performing team cultures. Ability to celebrate wins, foster morale, and align team values with company mission. Willingness to travel up to 20%, including site visits, client meetings, and team events. Ability to walk customer environments for extended periods and occasionally work in outdoor conditions. Naturally curious, adaptable, and growth oriented. Passionate about mentorship, coaching, and leadership development. Comfortable navigating complex team dynamics and organizational change. Ready to lead today—and prepared to lead tomorrow. Establish and support individualized growth plans for people leaders and their team members. Develop and deliver ongoing training aligned with teams and individual needs. Evaluate training effectiveness and continuously improve the training library. Workflow Management & Operational Oversight Support project and people leaders in establishing effective workflow systems. Ensure team utilization meets departmental goals Support client relationships through data and deliverable quality assurance. Collaborate with project management teams to ensure alignment and excellence.

Requirements

  • Bachelor's degree required
  • 7-10+ years of progressive leadership experience, including managing people managers and cross-functional teams.
  • Proven experience in coaching and developing people leaders, not just individual contributors.
  • Demonstrated success in building and executing training programs and professional development plans.
  • Experience in client-facing roles, with a strong understanding of service delivery and relationship management.
  • Ability to translate vision into strategy and strategy into action.
  • Skilled in succession planning, team scaling, and organizational design.
  • Experience in building followership by leading through change, ambiguity, and growth.
  • Strong decision-making skills with a balance of empathy and accountability.
  • Experience in quality assurance and data accuracy across deliverables.
  • Ability to synthesize and deliver constructive feedback across levels.
  • Experience in building inclusive, high-performing team cultures.
  • Ability to celebrate wins, foster morale, and align team values with company mission.
  • Willingness to travel up to 20%, including site visits, client meetings, and team events.
  • Ability to walk customer environments for extended periods and occasionally work in outdoor conditions.
  • Naturally curious, adaptable, and growth oriented.
  • Passionate about mentorship, coaching, and leadership development.
  • Comfortable navigating complex team dynamics and organizational change.
  • Ready to lead today—and prepared to lead tomorrow.

Nice To Haves

  • Advanced degree (MBA, M.Ed., Organizational Leadership, etc.) preferred.

Responsibilities

  • Establish and support individualized growth plans for people leaders and their team members.
  • Develop and deliver ongoing training aligned with teams and individual needs.
  • Evaluate training effectiveness and continuously improve the training library.
  • Support project and people leaders in establishing effective workflow systems.
  • Ensure team utilization meets departmental goals
  • Support client relationships through data and deliverable quality assurance.
  • Collaborate with project management teams to ensure alignment and excellence.
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