Senior Manager, People Operations

Center for Disaster Philanthropy•Washington, DC

2d•$82,400 - $92,700•Remote

About The Position

CDP began in 2010 with the goal of pioneering the practice of strategic disaster philanthropy. Since then, it has grown in its ambition, envisioning a world where the impact of disasters is minimized through thoughtful, equitable and responsive recovery for all. CDP has a $40 million budget and a team of more than 30 staff members working remotely across the U.S. CDP is a trusted partner, expert and authoritative resource, helping hundreds of individuals, foundations, and corporations boost the impact of philanthropic giving in response to disasters and humanitarian crises by supporting equitable recovery and addressing the root causes of vulnerabilities worldwide. In 2020, CDP was a featured nonprofit for the 14th Annual CNN Heroes: An All-Star Tribute [https://disasterphilanthropy.org/press/center-for-disaster-philanthropy-selected-as-a-featured-nonprofit-for-cnn-heroes-an-all-star-tribute/]. CDP has earned Charity Navigator’s Four-Star Charity rating [https://www.charitynavigator.org/ein/455257937] and Candid’s Platinum Transparency seal [https://www.guidestar.org/profile/45-5257937]. As an organization grounded in racial and intersectional equity, our team members are deeply committed to strengthening communities that are most vulnerable to disasters due to systemic inequities. We are guided by our values of integrity, boldness and innovation, humility and empathy in all we do in pursuit of our mission. Bottom line: We aspire to walk the talk of anti-racism and to treat each other and our partners in ways that inspire trust, creativity, learning and care. Be a part of our fast-growing team that offers countless ways to help communities thrive. Join us! The senior manager, people operations is a new position at CDP. This role will interact with a broad range of internal and external constituents and play a key role in supporting our mission. Reporting to the director of people, culture, & belonging, the senior manager, people operations will help advance CDP’s people strategy by managing the implementation of organization-wide people initiatives, ensuring alignment between strategic priorities and day-to-day people operations. By helping to develop and scale consistent human-centered systems, processes and policies, this position helps foster an equitable, efficient and engaging employee experience. As a fully remote workforce, CDP prioritizes employee engagement and relationship building in service of a collaborative culture rooted in equity. To this end, in-person team retreats are scheduled throughout the year in different regions of the U.S. This role will be expected to attend 2-3 retreats per year, which average 3-5 days of travel. The successful candidate will display the following traits: You are a service-oriented and proactive HR professional who can translate strategic vision into operational excellence. You are confident but curious, analytical yet empathetic, approachable yet able to coach and develop others while balancing the consistency of process with the nuanced and unique needs of people. You are skilled at navigating ambiguity with composure and creativity. You are a detail-oriented self-starter with strong capacities in prioritization and interpersonal communication. You have exceptional project management skills and the ability to discern between what is important and what is urgent. With your skills, you can ensure a consistent experience for anyone at CDP across all phases of the employee lifecycle. The senior manager, people operations will manage most aspects of human resources operations tasks related to recruitment, hiring, onboarding, compliance and performance management within the Professional Employer Organization (PEO) platform (TriNet), as well as serve as a champion for the organization’s culture of inclusion, accountability and learning. The senior manager, people operations, is an active member of the finance and operations (FinOps) team, under the newly named People Operations (PeopleOps) function. This is a strategic business function that focuses on optimizing employee performance and engagement, integrating HR processes and aligning them with CDP's goals. It goes beyond traditional HR by emphasizing a people-centric employee experience, data-driven decision-making and fostering a positive and inclusive workplace culture. This role requires the ideal candidate to maintain and enhance the current systems of recruitment, onboarding and performance management while working collaboratively across the team and cross-functionally, to translate the strategic goals of the People function into actionable daily practices and interactions.

Requirements

≤ 7-10 years of progressively responsible relevant experience and demonstrated advanced working knowledge and expertise in the human resources or people operations function.
Strong working knowledge of multi-state employment law, benefits administration, HRIS administration and PEO platforms (TriNet or equivalent).
Demonstrated experience developing and implementing scalable HR processes and systems
Exceptional communication, relationship-building and/or coaching skills.
Experience in people analytics, and/or data-driven HR decision-making and/or process improvement.
Supervisory management experience with the ability to inspire and guide others, foster innovation and cultivate a collaborative and accountable work environment.
Commitment to racial and intersectional equity and to inclusive management practices.
An in-depth knowledge of Microsoft Office Suite.

Nice To Haves

Nonprofit or philanthropic sector experience, including HR roles in remote or distributed organizations.
Professional certification (e.g., SHRM-CP/SCP or PHR/SPHR).
Familiarity with project management tools (e.g. Asana, Redbooth or similar).
Experience with HR change initiatives or systems implementations.
Ability to work remotely with minimal direct supervision.

Responsibilities

Manage the recruitment process, including finding and attracting qualified candidates through various channels like job boards and social media, in accordance with CDP’s equitable hiring practices guidelines.
Manage the application and interview process, from ensuring checklist items are completed to verifying that content aligns with CDP’s SOPs and competency framework.
Ensure consistency across the compensation framework, career levels and job descriptions.
Analyze recruitment data regularly to ensure demographic data is meeting equity goals and to utilize people analytics for additional strategic process improvements.
Maintain a competency-based rubric and accompanying interview questions bank for hiring managers to use and reference. Assist in the development of competency/role-specific questions as needed.
Manage standard operating procedures (SOPs) related to recruitment processes.
Facilitate the discussion with hiring managers and interview panels following CDP’s equitable interview debrief process.
Participate as an HR representative in hiring panels.
Manage job offer communications.
Manage the orientation process for new hires.
Ensure the organization complies with all applicable employment laws and state and/or jurisdictional regulations.
Enforce, advise and implement HR policies and procedures.
Track and support implementation of compliance training (e.g. anti-harassment, cybersecurity, etc.) and other PEO offerings.
Become an expert user of TriNet to ensure CDP utilizes it to its maximum functionality.
Generate custom dashboards and reports to support the People Function in becoming more data driven.
Coordinate the open enrollment process via the PEO platform, including analyzing renewal data.
Manage overall vendor relationship with PEO (TriNet), including staying informed about platform changes and updates.
Ensure accurate employee data and key lifecycle changes and workflows.
Maintain organizational E-Verify account and I-9 compliance.
Maintain accurate documentation related to employee eligibility, benefits and leave.
Collaborate with the people ops manager to oversee administrative tasks related to performance management, including updating the performance and learning module in TriNet to track evaluations, goals and other documents within established deadlines.
Train and assist CDP staff with the performance and learning module in TriNet and provide guidance on content development as needed.
Support the development and execution of performance accountability and separation processes.
Provide recommendations for the employee handbook, policies and procedures.
Support operational excellence and equity-aligned practices across the employee lifecycle.
Understand and support the goals of the organization, performance objectives, etc. while helping enforce, explain, and teach policies and procedures in a people-centric way.
Supervise the people & operations associate role and ensure strategic alignment of CDP’s people operations.
Partner closely with the COO and director of people, culture & belonging on organizational people strategy and decision-making.
Promote a consistent people-centric culture across the organization.
Serve on committees, panels and task forces at CDP as appropriate and as available.
Represent CDP positively and professionally in meetings and other external engagements.
Perform other duties and job-related tasks that may be assigned.