Senior Manager, Payments

Waste Management, Inc. (WM)•Houston, TX

6h•Onsite

About The Position

Provides strategic leadership over customer payment behavior, channels, and methods to guide payment strategy in a rapidly evolving payments environment. Leads initiatives to optimize payment acceptance, expand digital adoption, enhance customer experience, and manage cost, risk, and reliability across all payment options.

Requirements

Bachelor's Degree (accredited) in Accounting, Business Administration or similar area of study
High School Diploma or GED (accredited) and four years of relevant experience
7 years of previous experience (in addition to education requirement)

Nice To Haves

Master's Degree in Accounting, Business Administration or similar area of study

Responsibilities

Monitors payment market trends, emerging payment technologies and regulatory and economic shifts in payments landscape
Partners cross-functionally with Digital, Finance, Customer Team, Legal and 3rd party partners to adapt payment strategies, improve payment success rates, and ensure secure, compliant and efficient payment operations that support both customer needs and organizational financial objectives
Establish and track key performance indicators that improve speed and accuracy of decision making around customer payments
Develop and execute enterprise payment strategies aligned with customer behavior, cost efficiency, and revenue assurance goals
Oversee performance of all payment channels and methods, including digital, payment, bank, in-person and 3rd party platforms
Lead initiatives to expand and optimize digital and self-service payment options while reducing friction and failure points
Manage payment risk, fraud prevention, and controls to protect the customer and the organization
Govern payment policies, vendor relationships, and contract negotiations to ensure scalability, resilience, and cost-effective payment processing
Drive continuous improvement through automation, data analytics, and process redesign to enhance payment accuracy and operational efficiency
Advise and assist in the the Payment Card Industry (PCI) compliance filing annually in partnership with Digital, Finance and 3rd party partners
Assist leaders of Credit, Collections and Cash Applications in strategic initiatives around payments and process automation, analytics and optimization