Senior Manager, Patient Services Operations

Viridian Therapeutics Inc. • Waltham, MA

50d • Hybrid

About The Position

At Viridian, we are focused on developing best-in-class medicines for people living with autoimmune and rare diseases. Leveraging our team's expertise in antibody discovery and engineering, we have created a robust pipeline of differentiated investigational therapeutic candidates for well-validated targets. Reporting to the Director of Patient Services, the Senior Manager Patient Services Operations will play a critical role in driving operational excellence across all patient services programs. This role is responsible for supporting the end-to-end execution and continuous improvement of Patient Services initiatives which includes managing key vendor partnerships, cross-functional training coordination, strategy and implementation of patient services operations and launch materials. The role also carries responsibility for Patient Services governance, strategy development, and performance tracking through KPIs. This role can be based in our Waltham, MA headquarters or fully remote. Waltham-based employees are required to be on site 3 days a week.

Requirements

• 3+ years of experience in pharmaceuticals/biotech, healthcare operations, patient support services, or access/reimbursement
• Bachelor's degree required
• Experience managing patient support programs and/or HUB vendors
• Strong project management and cross-functional leadership skills
• Deep knowledge of compliance and regulatory requirements in the patient services space
• Proven ability to develop and execute operational strategies
• Excellent communication, collaboration, and problem-solving skills
• Proficient in performance monitoring tools, dashboards, and KPI reporting
• Demonstrated strong written and verbal communication skills
• Proven mindset of proactive continuous improvement
• Efficient independent worker with ability to focus and drive for results
• Strong attention to detail
• Ability to work in a fast-paced environment and to handle multiple tasks
• Strong commitment to ethical standards
• Proficient with Microsoft Office suite (i.e., Word, PowerPoint, Excel, Outlook, SharePoint, etc.)
• Ability to travel up to [25%]

Responsibilities

• Support the Senior Director and Director of patient services with the planning, execution, and ongoing optimization of all patient services programs
• Help coordinate Patient Services Marketing activities and serve as liaison with Brand Marketing
• Act as the main point of contact for Patient Services and the Promotional Review Committee (PRC)
• Lead the development and PRC approval of all Patient Services operational needs (including HUB materials, training documentation, etc.)
• Provide support for PAL Marketing initiatives
• Oversee Patient Services Compliance and Quality standards
• Manage AE/PTC reporting, reconciliation, and audit processes, in collaboration with Viridian internal teams and external partners
• Conduct call monitoring and calibration to ensure quality and consistency
• Develop and maintain standard operating procedures, business rules, process flows, and communications
• Ensure program alignment with compliance, regulatory, and legal standards
• Embed patient centricity into all patient services initiatives, ensuring programs and solutions are designed to support a seamless, compassionate, and personalized patient experience
• Partner with Viridian Compliance and Legal to ensure all Patient Services activities adhere to corporate and regulatory standards
• Contribute to the strategic planning and evolution of the Patient Services function
• Identify and prioritize opportunities for innovation, efficiency, and enhanced patient experience
• Lead or participate in cross-functional planning initiatives related to new product launches or access initiatives
• Translate data insights into actionable recommendations for continuous improvement
• Partner with internal stakeholders (Legal, Compliance, Trade, and Finance) to ensure compliant execution
• Provide timely resolution support, cross-functional coordination, and feedback loop integration to improve field experience
• Manage assigned patient services budget to ensure efficient resource use, financial compliance, and alignment with strategic priorities

Benefits

• Competitive pay and stock options for all employees
• Medical, dental, and vision coverage with 100% of premiums paid by Viridian for employees and their eligible dependents
• Fertility and mental health programs
• Short- and long-term disability coverage
• Life, Travel and AD&D
• 401(k) Company Match with immediate company vest
• Employee Stock Purchase plan
• Generous vacation plan and paid company holiday shutdowns
• Various mental, financial, and proactive physical health programs covered by Viridian

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Number of Employees: 101-250 employees