Manager, Operations, Patient Services and Distribution

Rhythm Pharmaceuticals • Boston, MA

2d • $110,000 - $165,000 • Hybrid

About The Position

The Manager Operations, Patient Services and Distribution will play a key role in the execution of Rhythm’s patient services support strategy by managing day-to-day operations, with a focus on implementation of process and system improvements. The individual will provide direct support to our in-house patient services team, ensuring the efficient use of systems and processes to achieve operational goals. The position reports to the Director of Operations, Patient Services and Distribution.

Requirements

• Bachelor’s degree preferred.
• 5+ years combination of operations, patient services or related field within biopharma experience supporting patients; rare disease experience strongly preferred
• Experience with system implementation, vendor management and process improvement methodologies, specific to sales force platform
• 2 years’ experience managing projects preferred
• Strong analytic, problem solving, organizational and communication skills
• Ability to work both independently and collaboratively with a diverse team
• High sense of curiosity with the ability to solicit and apply feedback in support of continuous improvement efforts
• Results-driven mindset with a strong commitment to deliver on time and effectively manage follow-up items
• Ability to travel in the U.S. (up to about 15% travel)
• This role is based out of our corporate office in Boston, Massachusetts. Rhythm operates in a hybrid-work model. Candidates applying must be willing and able to be in the Boston office in coordination with their department and business needs.

Responsibilities

• Gather Patient Services team feedback and leverage data to identify and implement improvements in efficiency, service quality, and patient outcomes
• Partner cross-functionally with Patient Services, Pharmacy, Commercial IT, and other internal teams to develop and implement process enhancements
• Act as a resource for the team, providing issue resolution, training, and ongoing support
• Lead or co-lead system enhancements from conception through testing, training, deployment, and quality assurance
• Troubleshoot ad hoc system issues, escalating and working with IT for resolution
• Lead and/or participate in advisory teams to gather feedback and complete testing of new system enhancements
• Monitor KPIs and other operational metrics, providing regular reports and identifying trends to patient services leadership
• Identify exceptions to standard processes and work with partners to resolve issues efficiently
• Support the creation and implementation of SOPs related to systems and process within patient services

Benefits

• A discretionary annual bonus may be available based on individual and company performance.
• This role may be eligible for benefits and other compensation such as restricted stock units.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees