Senior Manager, Patient Liaison Team

Recordati • Bridgewater, NJ

2d • $144,000 - $184,000 • Hybrid

About The Position

This position is with Recordati Rare Diseases, Inc. (RRD), North America, an affiliate of Recordati.Recordati Rare Diseases, Inc. (RRD) develops high-impact therapies for rare diseases, focusing on providing treatments to underserved communities in the U.S. Our mission is to mitigate the impact of rare diseases through increased awareness, better diagnoses, and improved treatment access in endocrinology, metabolic, hematology and oncology franchises. RRD is dedicated to fostering a dynamic work environment that promotes professional growth and a significant impact on patients' lives.Reporting StructureReports To: Sr. Director, US Patient and Payer AccessDirect Reports: NoneAreas Managed: Patient Support and Education OverviewThe Senior Manager, Patient Liaison Team, leads a team of experienced Patient Liaisons across North America. This role is accountable for ensuring opted in patients receive high-quality support throughout their treatment journey. The Senior Manager provides training, coaching, development, and operational guidance to the Patient Liaison team, ensuring consistency, compliance, and patient focus across the US. This role emphasizes hands-on leadership, functional execution, and building strong cross-functional partnerships.

Requirements

• BA/BS Degree required. MA/MS in Life Sciences preferred.
• Minimum of 8 years of Pharmaceutical/biotech experience in a similar role preferred
• Minimum of 3+ years of management experience
• Strong leadership and people management skills, with ability to lead a small team of highly experienced professionals.
• Deep understanding of patient support models, healthcare systems, and reimbursement/access dynamics.
• Strong collaboration skills with proven success working across functions in a matrix environment.
• Excellent communication and influencing skills, able to represent patient perspectives internally and externally.
• Strong organizational, analytical, and problem-solving skills with ability to balance strategic and hands-on responsibilities.
• Commitment to compliance and ethical standards in all activities.
• Behaves in an honest, fair, and ethical manner
• Strong relationship building skills
• Leadership behaviors: o Positivity o Accountability o Results-orientation o Be an excellent manager of self and others
• Ability to maintain composure and remain professional during difficult calls
• Display excellent & timely communication between all stakeholders
• Employee must be able to freely operate and travel by car and train/plane modes of transportation.
• Employee is required to have a valid driver’s license and means of transportation.
• This position requires 10% of travel as needed.

Nice To Haves

• Prior experience within rare diseases is strongly preferred
• Experience supporting and providing education to patients and family members affected by rare diseases or other chronic illnesses is a plus

Responsibilities

• Lead, coach, and develop the Patient Liaison team, fostering a culture of accountability, collaboration, and continuous improvement.
• Provide guidance and mentorship to team members with varied levels of experience, ensuring consistent professional development.
• Conduct regular performance check-ins and feedback, aligned to company values and objectives.
• Develops and conducts training for Patient Liaison team for company meetings and throughout the year.
• Ensure the Patient Liaison team delivers consistent, high-quality support to patients and caregivers throughout their treatment journey.
• Oversee team activities to ensure compassionate, compliant, and effective patient interactions across therapeutic areas.
• Establish best practices and standard operating procedures that enhance patient engagement and satisfaction.
• Serve as the primary liaison between the Patient Liaison team and internal stakeholders including Commercial, Market Access, Medical Affairs, and Compliance.
• Represent patient perspectives in internal meetings, contributing insights to improve strategy and execution.
• Develop and implement team goals, objectives, and metrics aligned to broader business priorities.
• Manage team operations to ensure correct territory alignments and implement technology enhancements.
• Monitor patient trends and field insights, providing leadership with actionable recommendations.
• Maintain oversight of program documentation, data integrity, and reporting for leadership and compliance purposes.
• Ensure all team activities comply with company policies, industry standards, and local, state, and federal regulations.
• Partner with Compliance and Legal to proactively identify risks, implement mitigation strategies, and ensure proper training.
• Uphold strict adherence to pharmacovigilance and adverse event reporting obligations.
• Manage budget and resource planning for the Patient Liaison team.
• Lead or support special projects related to patient engagement, access, and support services.
• Perform other responsibilities as assigned to support the mission of the organization.

Benefits

• Annual bonus
• Medical, dental, orthodontia, vision, life & ADD, short and long term disability insurance benefits.
• 401k
• Vacation, holiday, and sick/personal time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level