Senior Manager, Patient Access Operations

PAX Health•Fairfield, NJ

21d•Onsite

About The Position

PAX Health is a leading behavioral health organization committed to delivering accessible, high-quality mental health care across the communities we serve. Our mission is simple but meaningful: to remove barriers to care and ensure every individual has timely access to compassionate, personalized support when they need it most. At our core, we are built on the idea of people helping people. From our clinicians to our patient access teams, every interaction is rooted in empathy, respect, and a shared commitment to improving lives. We meet patients where they are, offering both in-person and Telehealth services, guiding them through their care journey, and ensuring they feel heard, supported, and understood every step of the way. We are seeking a Senior Manager, Patient Access Operations to lead and oversee patient access operations across all PAX Health entities , ensuring a consistent, efficient, and patient-centered experience from initial contact through scheduling and financial clearance. This role is responsible for managing practice managers across all PAX Health entities, while establishing clear operational standards across locations. The Senior Manager, Patient Access Operations will drive performance, improve workflows, and ensure accuracy across all front-end processes, using data and reporting to identify gaps, measure outcomes, and strengthen both patient experience and revenue cycle performance. This is a high-impact role focused on improving patient access, enhancing operational performance through data-informed decision-making, and building scalable processes that support continued organizational growth.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred
3–5 years of experience in healthcare operations, patient access, or front-end revenue cycle functions
Demonstrated experience leading teams and supervisors , across multiple sites or entities
Experience overseeing patient access functions at scale, including intake, scheduling, and insurance verification
Strong understanding of how front-end operations influence revenue cycle performance and reimbursement
Proven ability to manage performance metrics, improve workflows, and drive operational accountability
Strong analytical skills, with experience building reports, interpreting data, and using insights to inform decision-making and process improvements
Experience working with EMR systems, reporting tools, and advanced Excel functions
Experience collaborating cross-functionally with clinical, operations, and administrative teams to improve processes and outcomes
Ability to manage competing priorities in a fast-paced, multi-entity environment while maintaining attention to detail
Strong leadership, communication, and organizational skills, with the ability to influence and guide teams at multiple levels

Responsibilities

Oversee patient access operations across all PAX Health entities, including intake, registration, scheduling, insurance verification, and financial clearance
Lead, mentor, and develop patient access teams and practice managers, ensuring alignment, accountability, and strong performance across all locations
Strengthen and streamline how patients move from first interaction to scheduled care, improving responsiveness, coordination, and overall experience
Ensure accuracy in patient demographics, insurance verification, and eligibility to support clean claims and minimize downstream billing issues
Monitor and manage key performance indicators (KPIs), including access to care, scheduling efficiency, registration accuracy, verification completion, and patient throughput
Use data and reporting to identify operational inefficiencies, surface trends, and implement process improvements that enhance performance
Establish and standardize workflows across entities while allowing for operational scalability as the organization grows
Partner closely with revenue cycle, clinical, operations, and growth teams to ensure strong coordination and continuity across the patient journey
Lead initiatives aimed at improving patient engagement, reducing cancellations and no-shows, and supporting retention and continuity of care
Maintain a strong understanding of how patient access functions impact billing, reimbursement, and overall financial performance
Ensure compliance with payer requirements, regulatory standards, and internal policies across all locations
Evaluate and optimize systems and tools (EMR, scheduling platforms, reporting tools) to improve efficiency and team productivity
Develop, analyze, and present performance reports, dashboards, and operational insights to leadership, translating data into actionable strategies
Support ongoing operational initiatives and pilot new approaches to improve access, efficiency, and patient experience across programs
Other duties as needed within the scope of the role.