Senior Manager, Paid Media (Client Experience)

Real Chemistry

5h•Hybrid

About The Position

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Spring & Bond, a part of Real Chemistry, is a digital media agency and consultancy helping pharmaceutical and medical device manufacturers build robust, omnichannel-enabled media executions for both HCP and consumer audiences. Our focus is on client empowerment through services like customer journey planning, media strategy & activation, technology evaluation, in-house capability development, and training. The Senior Manager, Paid Media plays a lead role on strategy development and manages staff and workflow to deliver flawless work while mentoring junior team members to provide ongoing feedback and teaching opportunities. This individual continually evaluates and improves upon media processes and opportunities, has strong client relationship skills, and has demonstrated emerging internal and external (agency partner) collaboration skills. Generally, Media Supervisor have 4-6 years of experience. This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or Lambertville—or remotely within the US, depending on team and business needs.

Requirements

Experience filtering and segmenting data to obtain insights at the right level of detail
Firm understanding of pharma regulations and compliance applications to media campaigns
Strong presentation skills
Deep cross-channel media landscape understanding
Ability to thrive while juggling multiple projects and priorities simultaneously
Willingness to mentor and train
Showcases initiative to help on projects outside day to day responsibilities
Strong time management
Proven ability to accommodate evolving responsibilities and last-minute changes
A bachelor’s degree or equivalent work experience
4+ years of experience in client-facing roles within media
Strong analytical and creative problem-solving skills
Strong attention to detail
Professional verbal and written communication skills
Positive attitude and team player
Desire to continually learn and improve
Ability to self-manage under deadlines
Advanced proficiency with Excel, PowerPoint, and Google Slides
Willingness to work traditional and non-traditional office hours as needed

Nice To Haves

Pharmaceutical industry experience strongly preferred
Experience with Mediaocean is a plus

Responsibilities

Manage Media Planner and Senior Media Planner workflow and deadlines to ensure seamless deliverables
Craft insights and recommendations for monthly and quarterly (QBR) reporting
Proactively identify opportunities to test partners and tactics and bring these ideas to the client
Own RFP process, rank proposals, and contribute to vendor negotiations
Manage the day-to-day implementation and optimization of campaign activities
Presents media tactical slides and reporting slides
Manage campaign authorizations, budgets, and vendor reconciliation process
Action website tagging/measurement tasks with technology/adops