Senior Manager, Order Management (Revenue Operations)

Recorded Future•Boston, MA

5d•$127,500 - $191,500•Hybrid

About The Position

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! Senior Manager, Order Management Location: Boston, MA (Hybrid) The Senior Manager, Order Management leads and scales the company’s order management function across all transaction channels, ensuring accurate, compliant, and efficient deal execution. This is a transformation-oriented role focused on preparing the organization for greater scale through improved processes, controls, and automation. The role sits within Revenue Operations and serves as a key partner to Finance and Legal , translating commercial strategy and policy into repeatable, auditable execution. Unlike an individual contributor role focused on deal processing, this position owns the Order Management operating model — including team leadership, policy execution, system enablement, and continuous improvement. The Senior Manager is accountable for order accuracy, booking integrity, and readiness for financial controls such as SOX compliance, while reducing manual effort and increasing system-driven reliability. This role requires strong operational judgment, cross-functional influence, and the ability to balance near-term execution with long-term process redesign and system automation , ensuring Order Management can scale with the business.

Requirements

5+ years of experience in Order Management, Deal Desk, Revenue Operations, or similar roles.
Prior people management experience, including setting objectives and managing performance.
Strong understanding of quote-to-cash processes in a SaaS or software environment.
Proven ability to partner with Finance and Legal on booking and compliance matters.
Ability to operate effectively in complex, cross-functional environments.

Nice To Haves

Experience supporting SOX or financial control frameworks.
Strong familiarity with Salesforce and CPQ tools.
Experience across multiple transaction models (direct, partner, marketplace).
Knowledge of SaaS pricing, licensing, and contract structures.

Responsibilities

Operational Leadership Set operational objectives for Order Management and delegate execution across the global team.
Manage and develop team members; oversee capacity, prioritization, and performance.
Own the end-to-end order close process across all transaction types (direct, partner, marketplace, etc.).
Process, Policy & Controls Ensure all deals meet booking, revenue, and compliance requirements prior to close.
Translate booking and pricing policies into clear operational processes and field enablement Partner with Finance and Legal to implement and enforce policy changes.
Establish controls, documentation, and audit readiness for order execution.
Analyze order and booking data to reduce errors, rework, and cycle time.
Cross-Functional Partnership Serve as the primary Order Management partner to Sales leadership, Finance, Legal, and Business Applications.
Communicate risks, trends, and improvement opportunities to senior stakeholders.
Influence alignment across teams with shared ownership of revenue outcomes.
Systems & Continuous Improvement Partner with Business Applications to improve Salesforce, CPQ, and downstream integrations.
Ensure accurate data entry, automation, and validation of order-related fields.
Balance near-term fixes with longer-term process and system improvements that enable automation to transform the function for scale.