Senior Manager, Optical Laboratory - Manufacturing

Kaiser Permanente•Richmond, CA

55d

About The Position

Job Summary: Leads all aspects of our Northern California Optical Manufacturing Lab in Richmond, CA Leads/manages a team of 110+ FTEs and 5 direct reports producing 450K eyeglass orders per year Optimizes productivity while achieving quality eyeglasses and high member satisfaction Leads teams to achieve key metrics including Turnaround Time (TAT), quality, first pass yield, and other member satisfaction metrics Ensures compliance with safety rules, policies, procedures and KP-s Principles of Responsibility Identifies opportunities and creates action plans for improved efficiencies and productivity Supports employee engagement to fulfill our vision of service/quality excellence Must be capable to lead in Labor Management Partnership environment Leads 24-hour x 5 days per week manufacturing organization with 110+ FTEs to support eyeglass manufacturing of -10,000 orders per week for Kaiser Permanente Northern California members Champions member service and satisfaction by defining standards for the provision of quality eyewear in a timely manner in accordance with established regional, departmental, and professional standards. Directs and controls long-term operations of the optical lab to ensure compliance with federal laws, regulatory requirements, safety policies and procedures, and quality standards. Develops and implements a comprehensive safety program, including monitoring and ensuring compliance with safety procedures and requirements, to create and maintain a safe work environment for all employees. Conducts budgeting and financial planning by driving the strategic direction of financial planning and budget management for the optical labs. Develops the strategic vision and direction for asset and inventory management, establishing comprehensive policies and procedures to ensure optimal accountability and adherence to industry standards. Leads strategies for developing, monitoring, and maintaining all optical lab equipment in proper working order. Creates a business case for, plans procurement of, and analyzes optical lab needs for up-to-date equipment. Ensures education and training by designing and presenting ongoing training programs in appropriate work methods for branch managers, opticians, contact lens fitters, and other staff in member service technician and product sales roles.

Responsibilities

Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams.
Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
Manages assets and resources by: developing the strategic vision and direction for asset and inventory management, establishing comprehensive policies and procedures to ensure optimal accountability and adherence to industry standards; setting strategic vision for inventory control and purchasing, optimizing monitoring, replenishing, receiving, storing, distributing, processing returned goods, and accounting in the optical labs; leading strategies for developing, monitoring, and maintaining all optical lab equipment in proper working order; and creating a business case for, planning procurement of, and analyzing optical lab needs for up-to-date equipment.
Conducts budgeting and financial planning by: driving the strategic direction of financial planning and budget management for the optical labs; designing and executing comprehensive budgeting strategies and identifying and recommending opportunities to minimize expenses, and consistently deliver high-quality service in the optical labs; ensuring responsibility for the operational and financial performance of performance of the optical lab in an assigned area; driving efficiencies and promoting financial stewardship for the organization; and establishing a cost-conscious culture.
Ensures education and training by: designing and presenting ongoing training programs in appropriate work methods for branch managers, opticians, contact lens fitters, and other staff in member service technician and product sales roles; overseeing staff to ensure understanding of approved policies and procedures, lab management system, and all Occupational Safety and Health Administration (OSHA) requirements; and maintaining advanced contemporary knowledge of optical manufacturing techniques integrated with other disciplines.
Ensures member service and production quality by: championing member satisfaction by defining standards for the provision of quality eyewear in a timely manner in accordance with established regional, departmental, and professional standards (e.g., Food & Drug Administration, American National Standards Institute, International Organization for Standardization); determining root causes for and ensuring member complaints, production and service issues, and inquires are investigated and resolved; developing, implementing, and monitoring solutions to mitigate or eliminate future instances of issues; designing measurement tools to capture quality, turnaround time, and satisfaction with optical products and services rendered, and utilizing the resulting feedback to improve member satisfaction; and leading and driving the enforcement of Optical Quality Standards, refining production procedures and promoting consistency in workmanship across all areas of the optical lab.
Ensures safety and compliance by: directing and controlling long-term operations of the optical lab to ensure compliance with federal laws, regulatory requirements, safety policies and procedures, and quality standards (e.g., American National Standards Institute, Food and Drug lens regulations, Health Insurance Portability and Accountability Act, Optical Quality Standards, Occupational Safety and Health Administration requirements); developing and implementing a comprehensive safety program, including monitoring and ensuring compliance with safety procedures and requirements, to create and maintain a safe work environment for all employees; and developing and implementing a comprehensive inspection program, conducting regular inspections of work areas, and addressing identified risks and hazards.

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