Senior Manager Operations

Masco•Winston-Salem, NC

1d•$90,000 - $130,000•Onsite

About The Position

Liberty Hardware is seeking a Senior Operations Manager to lead day-to-day operations within our Winston-Salem Distribution Center, supporting a multi-shift team of 150+ associates. Reporting to the Site Director, this role is responsible for executing the order fulfillment strategy, driving performance, and fostering a culture of accountability, innovation, and continuous improvement. The Senior Operations Manager will play a critical role in delivering exceptional service, optimizing material flow, and supporting Liberty’s long-range business goals.

Requirements

Bachelor’s degree in business, supply chain, operations, or related field; Master’s/MBA preferred.
Minimum 8 years of progressive leadership experience in logistics, warehousing, or distribution, including multi-shift team management.
Proven ability to lead complex initiatives, drive change, and deliver results in a fast-paced environment.
Experience developing and implementing standard operating procedures.
Strong interpersonal and relationship-building skills with demonstrated senior-level presence.
Analytical problem solver with strategic planning capabilities and comfort navigating ambiguity.
Proficiency in Microsoft Office Suite; advanced Excel and PowerPoint skills preferred.

Nice To Haves

Master’s/MBA preferred.
Familiarity with warehouse automation and optimization are preferred.
advanced Excel and PowerPoint skills preferred.

Responsibilities

Operational Leadership: Lead daily operations across three shifts, ensuring consistent performance in service, quality, cost, and safety.
Strategic Execution: Implement the 1–3 year order fulfillment strategy, aligning material flow and distribution processes with evolving B2B and B2C business needs.
Performance Management: Establish and monitor KPIs using data-driven reporting and analytics to drive accountability and continuous improvement.
Process Optimization: Leverage Warehouse Management Systems and Masco Operating System (MOS) tools to improve efficiency, reduce waste, and enhance customer satisfaction.
Team Development: Build and sustain a high-performing team by promoting development at all levels, fostering engagement, and creating a strong talent pipeline.
Cross-Functional Collaboration: Partner with Inventory Control, Customer Service, IT, HR, and other departments to ensure seamless operations and alignment with broader business objectives.
Compliance & Quality: Ensure operational compliance with customer requirements and internal standards, including inventory accuracy and cycle count certification.
Technology & Innovation: Support automation initiatives and explore technology enhancements to improve scalability and responsiveness.
Culture Champion: Model Liberty’s values and foster a culture of empowerment, adaptability, and high performance.