Senior Manager - Operations, Maison Madison

Hermès•New York, NY

6d•Onsite

About The Position

The Senior Manager of Operations for Shipping & Inventory oversees all daily shipping, receiving, and inventory control functions to ensure efficient merchandise flow and strict adherence to operational policies. Through hands-on leadership and coaching for direct report(s) and team, drives inventory accuracy through cycle counts and discrepancy resolution, and optimizes stock management across multiple storage points. You will be responsible for communicating and enforcing procedural updates, training staff, conducting monthly audits of all shipping and inventory activities, and maintaining clear, consistent communication with the Director of Operations regarding performance and escalations, along with any additional duties assigned.

Requirements

5+ years of retail management experience in a similar role; prior experience in a luxury environment preferred.
Strong organizational and analytical skills with a deep understanding of inventory management.
Demonstrated leadership, ability to coach high-performing operational teams and proven ability to transform underperforming individuals/teams.
Excellent problem-solving and communication abilities.
Proficiency in retail systems, reporting tools and MS Office (experience with SAP Retail is a plus)
Strong management soft skills.
Commitment to operational excellence and client-first mentality.
Ability to manage multiple priorities in a fast-paced, luxury retail environment.
Acute interpersonal skills and a collaborative management style.
Ability to lift between 0-50 lbs. without assistance.
Ability to travel both domestically & internationally for training.

Nice To Haves

Familiarity with international parent companies a plus.

Responsibilities

Manage the daily operations of the shipping and receiving department, including assessing appropriate actions for all receiving issues.
Ensure the timely and accurate movement of merchandise while adhering to all procedural guidelines, including client sends, transfers, RTVs, damages, and negative on-hand resolutions.
Ensure the effective workflow and utilization of all inventory management tools, including but not limited to omnichannel systems, to support accurate and efficient operations.
Drive process improvements to increase efficiency, accuracy, and productivity in a high‑volume environment.
Oversee cycle counts, stock preparation, reconciliation of discrepancies, and complete stock adjustments and special movements as needed.
Ensure the accuracy and integrity of inventory through audits, cycle counts, and shrink‑reduction strategies.
Conduct comprehensive monthly audit reviews of the shipping, receiving, and inventory departments, including detailed reviews of shipping logs, receiving logs, transfer discrepancies, special movements, cycle count results, and performing a 10% shipping audit.
Partner with merchandising and buying teams to manage stock flow, replenishment, and product availability.
In collaboration with the Inventory Manager, identify trends and areas of opportunity and implement corrective action where needed.
Coach, manage, and mentor the Inventory Manager and the Shipping/Receiving and Inventory teams by providing leadership, performance coaching, goal-setting, regular feedback, and conducting formal performance reviews.
Leverage the company’s business intelligence tools to routinely share key performance indicators with the team, monitor ongoing results, and provide timely, data-driven feedback.
Ensure the Inventory Manager meets all inventory accuracy and productivity targets.
Conduct regular biweekly team meetings to review performance, address operational challenges, and align on priorities.
Maintain consistent and direct communication with the Director of Operations regarding team performance and escalations.
Communicate all relevant Shipping, Receiving, and Inventory policy and procedure updates to the store team and ensure proper cascading and enforcement through the Inventory Manager.
Continuously monitor staff performance to ensure comprehension and proper adaptation of processes, identifying best practices and course correcting when needed.
Foster a culture of accountability, precision, and continuous improvement.
All other duties assigned by Supervisor.