Senior Manager - Operations

American Express • Phoenix, AZ

3d • Hybrid

About The Position

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk, Disbursements and Travel & Expense Program Management.

Requirements

• Demonstrate a quick learning curve on understanding business processes within Payment Operations and be a key partner in driving process accuracy
• Experience in leading teams across multiple business processes.
• Ability to build strong working relationships, operate in large cross-functional teams, and influence colleagues to drive an enhanced control environment
• Ability to communicate and interact effectively at all levels in the organization
• 7+ years of relevant industry and risk management experience
• Degree in Finance, Business, Risk Management, or related field

Nice To Haves

• Experience in Process oversight and controls to focus on process risk reduction as well as Operational efficiency
• Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs)

Responsibilities

• Lead Quality reviews across multiple payment processes covering all four regions i.e., APAC, EMEA, US and LACC, and ensuring strong quality checks
• Drive operational efficiency and maintain high accuracy and productivity standards for the team
• Be skilled at prioritizing in a fast-paced environment
• Be a key leader for sharing insights, better practices, and control enhancements across payment processes
• Train, guide, and coach a diverse team in achieving robust process expertise and an ability to challenge the status quo
• Partner via excellent collaboration skills with multiple stakeholders across business processes, and exhibit a clear understanding and knowledge of processes reviewed and overseen
• Provide control advisory and guidance to stakeholders through strong and clear communication skills

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level