Senior Manager, Operations

Amynta Group•Baltimore, MD

1d•$65,000 - $95,000

About The Position

We’re thrilled that you are interested in joining us here at the Amynta Group! We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Sr. Operations Manager at our Hunt Valley, MD location. The compensation for this position is an annual salary in the range between $65,000 to $95,000. The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full time position with several available shifts. Apply now! Position Posted 12/18/2025. We are seeking a highly organized and results-driven Sr. Operations Manager to oversee and optimize the daily operations within our automotive title department. The ideal candidate will have a strong background in operations management, preferably within the automotive title industry, and a proven ability to lead teams, streamline processes, and ensure compliance with industry regulations. This role requires a proactive leader with excellent problem-solving skills and a commitment to delivering high-quality service to our clients. We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Sr. Operations Manager at our Hunt Valley, MD location. The compensation for this position is an annual salary in the range between $65,000 to $95,000.

Requirements

Bachelor’s degree in business administration, Operations Management, or a related field, or equivalent experience.
5+ years of experience in operations management.
Strong knowledge of state and federal regulations related to automotive titles.
Proven leadership skills with experience managing a large hourly workforce and developing strong, high-performing teams.
Excellent problem-solving abilities and a track record of process improvement.
Proficiency in using operations management software and tools; experience with title management systems is a plus.
Exceptional communication, negotiation, and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple priorities simultaneously.

Nice To Haves

Experience in the automotive title industry is a plus.

Responsibilities

Operational Oversight: Manage day-to-day operations of the automotive title department, including processing, verifying, and filing of titles and related documents.
Develop and implement efficient workflows to ensure timely and accurate title processing and compliance with state and federal regulations.
Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as needed.
Team Leadership: Lead, mentor, and develop a team of title processors, ensuring they are well-trained, motivated, and equipped to meet departmental goals.
Conduct regular performance evaluations and provide feedback and coaching to enhance individual and team performance.
Foster a collaborative and positive work environment that encourages innovation and continuous improvement.
Process Improvement: Identify opportunities to streamline operations, reduce costs, and improve service delivery.
Implement best practices and leverage technology to enhance operational efficiency and accuracy.
Work closely with IT and other departments to automate processes and integrate new systems as needed.
Compliance and Quality Assurance: Working with the Compliance Officer, ensure all operations comply with state and federal regulations, industry standards, and company policies.
Oversee quality control measures to ensure the accuracy and completeness of title documents.
Stay current with changes in laws and regulations affecting the automotive title industry and adjust operations accordingly.
Client and Vendor Relations: Working with the Account Manager, address any concerns or issues related to title processing operations.
Maintain strong relationships with vendors, including DMV offices, couriers, and other third-party service providers.
Negotiate contracts and service agreements with vendors to ensure the best possible terms.
Budget and Resource Management: Develop and manage the departmental budget, ensuring efficient use of resources and adherence to financial goals.
Forecast staffing needs and coordinate with HR to recruit and onboard new team members as necessary.
Monitor and control departmental expenditures to stay within budget.
Reporting and Communication: Prepare and present regular reports on operational performance, including productivity, turnaround times, and compliance.
Communicate operational updates and strategic initiatives to senior management and other stakeholders.
Ensure clear and effective communication within the department and across other teams.