Senior Manager, Operations UAT

Centene Corporation

1d•Remote

About The Position

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. Applicants for this job have the flexibility to work remote from home anywhere in the United States. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Position Purpose: Oversee operations, and business strategy utilizing cross-functional departments to meet strategic objectives. Oversee daily operations related to capacity planning, productivity management, quality control, and system functionality across UAT and reconciliation activities Perform data analysis from a variety of data sources to evolve the metrics used to measure effectiveness and return on investment of all current and new product activity Collaborate with staff to identify internal and external customers and their expectations, initiate process changes to increase quality, decrease costs and improve staff, provider and member satisfaction Oversee all work flows of the departments while maintaining production and quality standards Ensure compliance with all related laws, regulations and executive orders Review and analyze reports, records and directives, and confer with staff to obtain data required for planning work function activities Assist in the establishment of the departmental strategies and objectives Explore new approaches to work processes by utilizing quality improvement techniques to eliminate waste and re-work Performs other duties as assigned Complies with all policies and standards

Requirements

Bachelor's degree in Management, Business Administration, related field or equivalent experience.
6+ years of operations experience.

Nice To Haves

Experience with managed care, insurance, Medicare or Medicaid preferred.
People leadership experience highly preferred.
Healthcare or software testing experience highly preferred.

Responsibilities

Oversee operations, and business strategy utilizing cross-functional departments to meet strategic objectives.
Oversee daily operations related to capacity planning, productivity management, quality control, and system functionality across UAT and reconciliation activities
Perform data analysis from a variety of data sources to evolve the metrics used to measure effectiveness and return on investment of all current and new product activity
Collaborate with staff to identify internal and external customers and their expectations, initiate process changes to increase quality, decrease costs and improve staff, provider and member satisfaction
Oversee all work flows of the departments while maintaining production and quality standards
Ensure compliance with all related laws, regulations and executive orders
Review and analyze reports, records and directives, and confer with staff to obtain data required for planning work function activities
Assist in the establishment of the departmental strategies and objectives
Explore new approaches to work processes by utilizing quality improvement techniques to eliminate waste and re-work
Performs other duties as assigned
Complies with all policies and standards