Senior Manager, Operations & Strategy

USTA National Tennis Center • Alameda, CA

8h • $110,000 - $120,000 • Hybrid

About The Position

The United States Tennis Association, Northern California Section (USTA NorCal), based in Alameda, California, is a not-for-profit volunteer-based organization promoting and growing the game of tennis across Northern California and Northwest Nevada since 1953. As one of 17 geographic sections of the governing body of tennis in the United States, USTA NorCal is deeply rooted in its commitment to building an active and engaged tennis community. USTA NorCal engages audiences across the whole community and brings tennis to a diverse set of players of all ages, backgrounds, and skill levels. From grassroots tennis in the parks, organized leagues, and tournaments to tennis scholarships, grants, and education resources, this team champions tennis throughout Northern California.
We are a dynamic team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. The USTA is committed to removing barriers and creating opportunities for ALL to participate.
Manage and oversee USTA NorCal business Operations; includes Finance, Information Technology, Data Analytics, Office Services, and basic Human Resources. Act as a business partner to the Executive Director and senior leadership to problem-solve, develop, and execute long-term operational strategies that drive company innovation, efficiency, compliance, and organizational performance. This is a hands-on role that requires strategic business acumen with an industrious approach. Serve as a strategic operations business partner to the Executive Director by providing frequent, transparent updates on the status of all operational areas, including progress, risks, and areas of opportunity, with clear and actionable recommendations. Proactively identify, address, and solve operational needs, anticipate challenges, and drive solutions independently—rather than operating in a passive or task-directed manner. Partner with the Executive Director and senior leadership to develop, implement, and monitor long-term operational business plans and business performance goals. Translate organizational strategy into effective tactical execution and results across departments. Identify opportunities for innovation, efficiency, and continuous improvement. Lead, manage, motivate, and develop the Operations Department staff.

Requirements

• You reside in a Bay Area County with good proximity to our Alameda office
• Outstanding written and verbal communication skills.
• A confident problem-solver who does their research, acts as a thought-partner, and offers both innovative and sensible business solutions.
• Ability to manage competing priorities and adept at change management.
• Demonstrated ability to network effectively and foster a collaborative, high-performing team environment.
• Advanced relationship-building skills.
• Strong analytical and organizational skills; self-starter.
• Ability to prioritize multiple projects, priorities, and deadlines.
• Strong work ethic and commitment to excellence.
• Experience with Microsoft Office, Google Suite, Tableau, HRIS/Rippling, QuickBooks, and Video Meetings.
• Knowledge of general business software and an aptitude for learning new applications such as Workday Adaptive Planning, Zendesk, and Tableau.
• Performs other duties and responsibilities as assigned
• Bachelor’s degree in business administration, or related field
• At least ten years of experience in Operations and/or Finance-related role
• Powerful organizational, communication, and leadership skills demonstrated by previous professional success.

Nice To Haves

• Familiarity with tennis is a plus, but not required.
• Experience working at a 501 (c)(3) is a plus, but not required.

Responsibilities

• Manage and oversee USTA NorCal business Operations; includes Finance, Information Technology, Data Analytics, Office Services, and basic Human Resources.
• Act as a business partner to the Executive Director and senior leadership to problem-solve, develop, and execute long-term operational strategies that drive company innovation, efficiency, compliance, and organizational performance.
• Serve as a strategic operations business partner to the Executive Director by providing frequent, transparent updates on the status of all operational areas, including progress, risks, and areas of opportunity, with clear and actionable recommendations.
• Proactively identify, address, and solve operational needs, anticipate challenges, and drive solutions independently—rather than operating in a passive or task-directed manner.
• Partner with the Executive Director and senior leadership to develop, implement, and monitor long-term operational business plans and business performance goals.
• Translate organizational strategy into effective tactical execution and results across departments.
• Identify opportunities for innovation, efficiency, and continuous improvement.
• Lead, manage, motivate, and develop the Operations Department staff.
• Oversee the annual budgeting process in partnership with the Controller and department leaders.
• Review and approve expenditures; monitor financial performance, projections, and variances.
• Hands-on work within a workforce management software system combining HR, IT, Expense, and Finance apps on a unified data platform (Rippling).
• Build, sort, and analyze spreadsheets as needed.
• Ensure accurate and timely financial reporting for leadership and the Board of Directors.
• Manage the Controller to ensure aligned financial deliverables and deadlines are completed.
• Oversee basic HR operations within the workforce management software system (Rippling), including onboarding, offboarding, benefits administration, payroll coordination, and HR vendors.
• Support recruitment coordination and hiring logistics in collaboration with department leaders.
• Ensure compliance with employment laws, organizational policies, and workplace best practices.
• Serve as the primary point of contact for Rippling software operation and updates.
• Serve as a point of contact for HR operational policies and procedures.
• Oversee organizational risk management, including insurance coverage (Workers Compensation program, general liability, property, equipment, and directors’ and officers’)
• Ensure operational activities are completed on time, within budget, and in compliance with policies.
• Coordinate all operational aspects of the Annual NorCal Board of Directors elections, which will ultimately require familiarity and/or quick comprehension of Board procedures.
• Manage and act as the point person for the physical office facilities (including a large, attached storage warehouse and forklift) and all office-related needs.
• Negotiate, manage, and oversee vendor and independent contractor agreements.
• Oversee materials, equipment, and inventory management.
• Ensure OSHA compliance and workplace safety programs
• Provide strategic and operational oversight of IT services without direct involvement in the technical execution.
• Partner with IT stakeholders to identify, prioritize, and implement system improvements and technology innovations aligned with business objectives.
• Oversee IT services and external contractors to ensure reliable, secure, scalable, and responsive systems.
• Ensure that our technology supports staff productivity, operational efficiency, service delivery, and organizational growth
• Oversee data collection, analysis, and reporting for programs and operations
• Translate data into insights that inform decision-making, process improvements, and strategic planning
• Establish and uphold data governance standards and reporting consistency
• Manage a portfolio of cross-functional projects spanning Finance, IT, Data, HR, and Office Services
• Ensure projects are effectively planned, resourced, and delivered on time, within budget

Benefits

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity. The role works in the Alameda, CA office at least 2 days per week.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, and paid holidays, parental leave, and a paid winter break.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 5%), promotional and growth opportunities, Learning and Development programs to learn on the job.
• Mental and emotional wellness: Resources for overall well-being.
• Other cool perks: A personalized health management program, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level