Senior Manager, Operations - Risk Operations

Walmart•Bentonville, AR

1d•$90,000 - $180,000•Onsite

About The Position

We are seeking an experienced Senior Manager of Risk Operations to support Walmart’s Last Mile Delivery (LMD) Trust & Safety organization. This role owns risk mitigation initiatives and works cross-functionally to assess trends requiring operational improvement to strengthen driver safety, ensure fairness in decisioning, and protect platform integrity. The role requires exceptional judgment, discretion, and communication skills in high-stakes circumstances.

Requirements

7+ years of experience in operations, claims, internal audit, safety, or related fields
Experience supporting litigation, regulatory inquiries, or dispute resolution
Demonstrated ability to translate risk insights into business and operational actions
Excellent written and verbal communication skills
Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
1 year’s supervisory experience.

Nice To Haves

Experience in last-mile delivery, gig economy platforms, or large-scale logistics networks
Familiarity with arbitration processes, insurance claims operations, and regulatory compliance frameworks
Experience integrating technology and automation into operational workflows
Leadership of cross-functional task forces or projects
Masters, Masters: Operations Management
Project Management - Project Management Professional - Certification

Responsibilities

Lead risk assessments to identify and prioritize trends impacting safety, fairness, and platform integrity and driver mitigation actions across processes and workflows.
Coordinate with QA to refine audit criteria and incorporate findings into risk assessments and process improvements.
Drive improvements to decision quality and policy by analyzing downstream outcomes (e.g., disputes, claims, litigation) and partnering with cross-functional teams.
Support legal requests for information and ensure timely and accurate production of case records.
Implement guardrails, monitoring, and escalation frameworks for automated and human-in-the-loop decisioning systems, ensuring decisions remain accurate, consistent, and defensible.
Partner with Legal, Claims Services, Product, Operations, Compliance, Safety, and CES (call center) teams to embed risk considerations into workflows.
Develop and maintain risk reporting that aggregates cross-pillar signals to identify trends and leading indicators, and communicate insights and recommendations to senior stakeholders.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for high school completion to bachelor's degrees, English Language Learning and short-form certificates, including tuition, books, and fees)