Senior Manager, Onboarding Success

Metergy Solutions•New York, NY

23d•$110,000 - $140,000

About The Position

Metergy is seeking a seasoned and strategic Senior Manager, Onboarding Success to join our Leadership Team. This role is responsible for fostering strong relationships across our North American client portfolio, ensuring sustained success post-implementation, and partnering closely with our Sales team to support portfolio growth. The Senior Manager will oversee a high-performing teams responsible for delivering operational excellence, acting as the voice of the customer, and driving long-term client satisfaction and retention.

Requirements

3+ years leading a front-line team
5+ years in client success, account management, or a related field
3+ years of strong Project Management experience
Strong communicator with executive presence and experience managing clientrelationships.
Skilled at translating complex topics into clear, client-facing communications andpresentations.
Proven ability to lead high-performing teams and drive client satisfaction.
Experience collaborating across internal teams to deliver seamless service.
Proficient in Salesforce or similar CRM tools.
Creative problem-solver with strong business acumen.
Comfortable in fast-paced, high-growth environments.
Willing to travel for client meetings and key engagements.

Nice To Haves

Real estate or property management experience is an asset.

Responsibilities

Project Management acumen: Ability to prioritize, solution and deliver a wide range of onboarding needs on time, within budget and inside applicable regulatory frameworks
Deepen Client Relationships: Build and maintain strategic relationships with key US clients, serving as a trusted advisor to ensure long-term satisfaction and retention
Deliver Seamless Service: Collaborate closely with internal teams to ensure smooth onboarding and delivery of services to our clients including ensuring accurate first-time invoicing and remittances, and white glove handoffs of new sites to Customer Success
Lead and Develop Talent: Manage and coach a team of direct reports, fostering a culture of accountability, customer focus, and performance excellence.
Partner with internal stakeholders: identify, solution and overcome internal roadblocks to ensure a smooth onboarding experience for our clients
Client Advocacy: Serve as the escalation point for critical client issues, ensuring timely resolution and proactive communication.
Deliver Key Touchpoints: Lead executive-level engagements such as quarterly business reviews (QBRs), project kickoï¬s, and property or condo board meetings.
Client Communication Strategy: Design and implement client outreach programs and communication strategies that strengthen client confidence and showcase Metergyâs value.
Onboarding Success Metrics: Develop KPIs to track team performance, client health, and overall program impact.
Champion Best Practices: Stay informed on industry trends and apply insights to continuously improve onboarding success strategies and service models.