Senior Compliance Manager, Client Success & Onboarding

OKX•San Jose, CA

About The Position

The Senior Compliance Manager, Client Success and Onboarding will play a critical role in supporting OKX US’s institutional growth by serving as the primary compliance liaison for institutional onboarding, customer due diligence escalations, and pre-screening assessments. This role sits at the intersection of Compliance, CDD (Onboarding), and Business Development, ensuring that new institutional prospects and customers meet all AML/CFT, sanctions, and regulatory requirements prior to and throughout the onboarding lifecycle. The manager’s top priority will be conducting and overseeing institutional pre-screening due diligence, CDD escalations, and Compliance Program Testing (CPT) for prospective institutional clients. Secondary responsibilities include broader compliance program support such as oversight reporting, regulatory mapping, policy documentation, and support for audits and examinations. This role is ideal for a compliance professional with experience in institutional onboarding, program assessment, and cross-functional process management.

Requirements

5–8+ years of experience in AML/CFT, KYC/CDD, institutional onboarding, or compliance program advisory within financial services, crypto, fintech, or equivalent regulated sector.
Strong knowledge of U.S. AML regulations (BSA/AML, USA PATRIOT Act, OFAC, MSB/MTL requirements, SEC/FINRA rules a plus).
Experience conducting EDD, program assessments, and risk-based due diligence on institutional clients.
Excellent communication skills with the ability to translate complex compliance requirements into actionable guidance for business stakeholders.
Strong analytical skills with experience interpreting corporate structures, financial statements, regulatory filings, and risk indicators.
Ability to manage multiple escalations and assessments in a fast-paced environment.

Nice To Haves

Industry certifications (e.g., CAMS, CRCM, CFE)
Familiarity with crypto products, blockchain analytics, and emerging financial crime typologies.
Experience in a Compliance/Legal/Risk function at a crypto company.
Experience with screening and transaction monitoring systems or compliance technology platforms.
Strong project management skills and experience leading process improvement initiatives.
Ability to train or mentor junior team members on compliance and due diligence best practices.

Responsibilities

Conduct comprehensive CDD and EDD reviews for retail and institutional clients, including verification of identity, beneficial ownership, control structures, and source of funds/wealth.
Review escalations related to PEPs, sanctions, and adverse media, providing clear, risk-based recommendations.
Maintain accurate and audit-ready documentation across compliance systems.
Collaborate with CDD, Business Development, and screening teams to refine workflows and strengthen onboarding controls.
Lead institutional pre-screening due diligence, performing early-stage risk assessments to identify elevated or complex risk profiles.
Route high-risk institutional prospects to enhanced review pathways and provide actionable guidance to Business Development.
Conduct Compliance Program Testing (CPT) for institutional clients, assessing the adequacy of CIP/KYC, EDD, ongoing monitoring, sanctions controls, and governance frameworks.
Produce detailed reports and recommendations to ensure onboarding decisions are informed and aligned with regulatory requirements across all institutional verticals.
Review onboarding and lifecycle escalations for AML/CFT and sanctions adherence outside of institutional pre-screening.
Monitor the effectiveness of compliance processes through oversight metrics, KPIs, and periodic reporting.
Support internal and external audits, examinations, and regulatory inquiries by preparing documentation, coordinating responses, and maintaining evidence repositories.
Maintain and update compliance policies, procedures, desk guides, workflows, and documentation.
Participate in enhancement projects including screening system tuning, risk-model improvements, and new compliance initiatives.