Senior Manager of Sales Operations

Northern Contours • Mesa, AZ

16h • $90,000

About The Position

Headquartered in Mendota Heights, MN, Northern Contours is a leading manufacturer of cabinet components serving Kitchen & Bath, Office, Healthcare, and commercial markets. We operate brands including Renuit and Front+Center, delivering high-quality solutions to business partners and end users. As Senior Manager of Sales Operations, you'll unify our Customer Experience (CCR) and Inside Sales teams into one high-performing department — building the connective tissue linking Sales Reps and customers to everything inside this building, from order entry to production to finance. A leadership role with real scope, visibility, and impact on how Northern Contours operates and grows.

Requirements

• Bachelor's degree in a business-related field, or equivalent experience
• 7+ years of progressive experience in sales operations, customer operations, or inside sales leadership
• Proven ability to lead and develop teams of 8 or more
• Strong cross-functional communication skills
• Hands-on experience with CRM platforms, order management systems, and SOP development

Nice To Haves

• Background in manufacturing, building products, or distribution
• Experience with process improvement methodologies
• Familiarity with ERP systems and sales analytics tools
• Experience supporting or working alongside independent sales rep networks
• Comfort using AI tools to improve workflows, reporting, and productivity

Responsibilities

• Lead a department of 10+ people across two practice areas.
• Bring the team together under a shared mission, give them clarity, and build a culture where accountability and customer-first execution are the standard.
• Be the quality owner for customer situations.
• Own the onboarding experience for new customers and franchise partners, and champion performance across LiveChat, email, and phone channels.
• Oversee commercial operations including order entry accuracy, remake investigations, sample order workflows, and pricing consistency.
• Develop tiered onboarding programs for B2C Pro customers.
• Work directly with the VP of Sales, Chief Operating Officer, Chief Business Officer, and Finance to surface patterns, flag friction, and push for solutions.
• Define SOPs, build performance dashboards, and lead process improvement initiatives that reduce cost, increase speed, and improve quality across the order lifecycle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager