Senior Manager of Operations

ASM Global•New Orleans, LA

3d•Onsite

About The Position

The Senior Manager of Operations is responsible for overseeing all day-to-day operational and housekeeping functions across the stadium to ensure a safe, clean, and world-class environment for fans, staff, athletes, and guests. This role will lead a team of supervisors and frontline staff, manage vendor relationships, coordinate event and non-event day logistics, and ensure compliance with safety and sanitation standards. The ideal candidate has extensive experience in large-scale facility operations, strong leadership skills, and a detail-oriented approach to cleanliness and presentation.

Requirements

Bachelor’s degree in Facility Management, Business Administration, Hospitality, or a related field.
7+ years of progressive experience in stadium, arena, or large-scale venue operations, including housekeeping and facility services.
Proven leadership and team management skills in a fast-paced, high-volume environment.
Strong understanding of regulatory guidelines.
Excellent organizational, communication, and problem-solving abilities.
Proficient in Microsoft Office Suite; experience with work order and facility management software is a plus.
Ability to work flexible hours, including nights, weekends, and holidays as required by event schedules.
Physical ability to walk, stand, and navigate a large stadium for extended periods.
May require lifting up to 50 lbs.
Exposure to varying weather conditions depending on event requirements.

Nice To Haves

Experience with union labor environments.
Certified Facility Manager (CFM) or similar industry certification.
Bilingual (English/Spanish) is an advantage.

Responsibilities

Oversee the planning and execution of stadium operations for event and non-event days.
Develop and maintain standard operating procedures (SOPs) for all operational activities.
Ensure readiness of all stadium areas including seating, concourses, suites, back-of-house, and restrooms.
Coordinate with internal departments and external partners (e.g., security, catering, engineering, groundskeeping) to align operational needs.
Lead the housekeeping function to maintain an immaculate facility that meets or exceeds industry standards.
Supervise housekeeping teams (internal and contracted) to ensure timely and effective cleaning before, during, and after events.
Monitor inventory and procurement of cleaning supplies and equipment.
Develop quality assurance programs and perform routine inspections of cleanliness.
Hire, train, schedule, and manage supervisors and hourly staff.
Provide coaching, feedback, and performance evaluations.
Foster a culture of accountability, safety, and excellence in customer service.