Senior Manager of Product Operations

Hearst•Dallas, TX

About The Position

The Opportunity: We are seeking a Senior Manager to help scale and optimize how our 30-person Product Management team operates. You’ll design and run the systems, processes, and tools that help our product teams deliver impactful software efficiently — enabling clarity, consistency, and data-driven decision-making. Your mission will be to champion continuous improvement and a culture of transparency and impact. You will ensure that every product manager, designer, and engineer can move faster with confidence and alignment. You will report to the Sr. Director of Product Operations and help implement and improve the product operating model, portfolio governance, and tooling across the teams. What You Will Do: Strategic Leadership Serve as a trusted advisor to Product team leaders on operational excellence and organizational effectiveness. Identify strategic opportunities to improve product maturity and capabilities. Cross-Functional Alignment Act as connective tissue across Product, Engineering, Design, and Go-To-Market teams to drive transformation and ensure alignment. Ensure smooth communication, visibility, and accountability across all stakeholders. Drive onboarding, training, and change management for new tools and processes. Operational Excellence Design, implement, and continuously improve the product organization’s operating model — strategic portfolio reviews, roadmap governance, discovery workflows, and stakeholder engagement models. Define scalable processes and best practices and drive continuous improvement in product operations. Troubleshoot product-related process bottlenecks across the company. Help facilitate adoption of new AI solutions to drive scale in Product and in Product’s partnership with other teams. Success Metrics: Improved satisfaction among business, product, and engineering stakeholders Measurable improvement in portfolio alignment to business outcomes and product-enabled velocity in releasing new features and products Consistent use and adoption of product ops frameworks and tools Reduction in product planning and release cycle time What You Will Bring: Qualifications 5 years of progressive experience in product management, product operations, strategy consulting, or technical program management in medium-to-large software product organizations with 5+ product teams. Demonstrated experience in completing successful product operations modernization initiatives. Excellent communication skills and the proven ability to influence cross-functional teams and senior executives. Proficiency with modern product tools and the willingness to critically examine new ones. Preferred Skills Experience in health tech. About Us Founded in 1999, Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of home care, hospice and personal care agencies throughout the United States. Our software enables real-time solutions for wireless information exchange and communication between office staff, field staff, and physicians. Our success is fueled by our talented teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by CARES values: Care, Act, Respect, Excel, and Smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career. We are hiring team members who want to make a difference. What You Can Expect from Us At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve. Leaders who care. President Luke Rutledge has continued the mission to create a culture that cares – one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family. Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full and part-time career opportunities to fit life's unique demands. A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need. Sound like a good fit? We’d love to hear from you. This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.

Requirements

5 years of progressive experience in product management, product operations, strategy consulting, or technical program management in medium-to-large software product organizations with 5+ product teams.
Demonstrated experience in completing successful product operations modernization initiatives.
Excellent communication skills and the proven ability to influence cross-functional teams and senior executives.
Proficiency with modern product tools and the willingness to critically examine new ones.

Nice To Haves

Experience in health tech.

Responsibilities

Serve as a trusted advisor to Product team leaders on operational excellence and organizational effectiveness.
Identify strategic opportunities to improve product maturity and capabilities.
Act as connective tissue across Product, Engineering, Design, and Go-To-Market teams to drive transformation and ensure alignment.
Ensure smooth communication, visibility, and accountability across all stakeholders.
Drive onboarding, training, and change management for new tools and processes.
Design, implement, and continuously improve the product organization’s operating model — strategic portfolio reviews, roadmap governance, discovery workflows, and stakeholder engagement models.
Define scalable processes and best practices and drive continuous improvement in product operations.
Troubleshoot product-related process bottlenecks across the company.
Help facilitate adoption of new AI solutions to drive scale in Product and in Product’s partnership with other teams.