Senior Manager of NYREACH

Essen Medical Associates•Bronx, NY

18d

About The Position

NYREACH is a Bronx-based non-profit focused on addressing health disparities through community-driven solutions. Our work connects individuals to healthcare and essential social services while building strong partnerships across New York City. The Senior Manager will lead community outreach, partnership development, and oversee the NYREACH Navigator team to drive program growth and member engagement. This role is ideal for someone who can operate both in the field and internally—building relationships externally while ensuring strong execution and performance from the team. The Senior Manager will be responsible for expanding NYREACH’s reach through strategic partnerships and outreach, while directly managing the Navigator team responsible for screenings, referrals, and member engagement. This role connects strategy to execution, ensuring outreach efforts translate into completed screenings, successful referrals, and meaningful outcomes for members. Job Summary: As the Executive Director of NYREACH, the ideal candidate will play a critical role in NYREACH’s fundraising efforts, management of administrative day to day operations, program oversight and hiring/managing a capable staff who, along with the ED, will carry out the mission and vision of the organization to profound success. The ideal ED will have expertise or significant experience researching, developing and maintaining programs in community health and workforce development; be well versed in key areas of healthcare operations; have experience applying for and managing grant/funding opportunities through private or gov’t contracts; and have experience managing and mobilizing a staff toward success while effectively reporting to a Board of Directors.

Requirements

Bachelor’s degree required; Master’s degree preferred
3–6+ years of experience in community outreach, healthcare, non-profit, or related field
Experience managing teams, preferably outreach or navigation staff
Proven ability to build partnerships and drive program growth
Strong leadership and team management skills
Excellent relationship-building and communication abilities
Strong organizational and operational execution skills
Ability to manage performance metrics and improve outcomes
Problem-solving mindset with attention to detail
Adaptable and comfortable working both in the field and in-office

Nice To Haves

Experience working with Medicaid populations and managed care organizations
Familiarity with Social Determinants of Health (SDOH) and Social Care Network (SCN) programs
Experience overseeing navigator or care coordination teams
Bilingual (Spanish) preferred

Responsibilities

Develop and execute outreach strategies to increase awareness and utilization of NYREACH programs
Identify target populations, housing developments, and high-impact community areas.
Lead and oversee community events, tabling efforts, and local engagement initiatives
Drive consistent member engagement through outreach campaigns and referrals
Build and manage relationships with health plans, healthcare providers, CBOs, faith-based organizations, and local businesses
Identify and secure new partnership opportunities that drive referrals and program growth
Support partnership agreements and collaborative initiatives
Maintain ongoing communication with partners to ensure alignment and performance
Directly oversee NYREACH Navigators responsible for screenings, eligibility assessments, and referrals
Set clear daily and weekly production targets (e.g., screenings, navigations, referrals completed)
Monitor performance and ensure quality, accuracy, and timely documentation
Provide coaching, training, and ongoing support to improve productivity and outcomes
Ensure compliance with SCN requirements, documentation standards, and reimbursement guidelines
Track performance across the full funnel: outreach → screening → referral → service delivery
Identify gaps in conversion and implement strategies to improve outcomes
Align outreach efforts with navigator capacity to ensure efficient service delivery
Support scaling of successful outreach and navigation models
Work closely with outreach teams, clinical teams, and operations to ensure seamless member experience
Coordinate with internal teams to align outreach efforts with available services and capacity
Partner with marketing to support messaging, materials, and campaign execution
Provide regular reporting on outreach, navigator performance, and partnership outcomes
Track key metrics including screenings, referrals, completed services, and partner contributions
Support leadership with insights and recommendations for growth and expansion