Senior Manager of Internal Technology Operations

RKON•Chicago, IL

12d•Hybrid

About The Position

RKON is seeking a senior internal technology leader to oversee and operate all internal technology services across the organization. This role owns the day-to-day health, security, reliability, and scalability of RKON’s internal IT environment and serves as the primary focal point for all internal technology needs. This role is hybrid and would require being in our Chicago office 1-2x a week. The Senior Manager of Internal Technology Operations is accountable for security operations, helpdesk, network and datacenter infrastructure, SaaS applications, public and private cloud platforms, and supporting systems. This role also owns vendor and contract management, lifecycle planning, capacity management, and internal IT process governance, ensuring RKON’s internal technology environment is secure, efficient, and aligned with business growth. This position operates with broad authority, close partnership with the CIO & CISO, and high visibility across leadership.

Requirements

8+ years of progressive/transformative experience in IT operations, infrastructure, or internal IT leadership.
Demonstrated ownership of multi-domain IT environments (security, network, cloud, SaaS, end-user).
Strong experience with vendor management, contracts, and renewals.
Proven ability to operate as an escalation point in high-impact situations.
Experience with lifecycle management, capacity planning, and operational governance.
Strong understanding of modern security, identity, and access management practices.

Nice To Haves

Experience operating within a managed service provider (MSP) or complex enterprise environment.
Familiarity with Microsoft-centric environments (M365, Entra ID, Intune, Teams, SharePoint, Azure).
Experience managing hybrid cloud and datacenter environments.
Background in IT service management frameworks (ITIL or similar), without being process-heavy.