Senior Manager of Commercial Operations - Workforce Health Solutions

Quest Diagnostics Incorporated•Lenexa, KS

42d•Hybrid

About The Position

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope. The Senior Manager of Commercial Operations (Workforce Health Solutions) will manage the commercial operations team supporting a national business-to-business sales organization. Oversee all customer contracting, requests for proposal and sales support functions including service level agreements, customer reporting and implementation for direct customers, national health plans, third-party administrators, and resellers. This is a hybrid position (3 days per week in our Lenexa. KS office).

Requirements

7+ years' experience in people leadership, contract management, and operations with legal, finance, strategy, service, planning and executional components
Demonstrated ability to work cross-functionally and collaborate with management and executive team
Bachelor's Degree preferred
Ability to draft and critically review legal agreements and business terms
Advanced negotiation skills
Experience with proposal software
Competency in Salesforce
Advanced Microsoft Excel skills
Technical competency required to manage sales operations tools
Ability to write, interpret, and critique technical specifications and related documentation

Nice To Haves

Legal Operations
Client management

Responsibilities

Manage the team that supports customer contracting, requests for proposal, service level agreements, client intake, and other associated customer interactions.
Design, implement and manage sales operations processes including but not limited to contracting, proposals, reporting, and other customer success needs
Work closely with sales, finance, and legal teams to finalize contracts, win new business, and support existing customers to enable the business to grow
Ensuring contract and RFP tasks and due dates are met by key stakeholders
Serve as a point of escalation for contracts and RFPs for team members as well as internal and external customers, facilitating communication and resolution with senior management and executive teams
Draft, maintain and ensure adherence to Standard Operating Procedures for contracting and RFPs and other sales operations processes
Facilitate change management with communication, training, and support for all sales operations processes
Identify KPIs and metrics with associated reporting ensuring transparency and productivity
Manage audits to ensure business compliance with policies and procedures
Draft and negotiate strategic customer agreements collaborating closely with general counsel, with input from business stakeholders
Draft and maintain contract templates with input from product, finance, and legal stakeholders
Facilitate contract negotiation with customers and ongoing internal management of Service Level Agreements/Performance Guarantees
Manage technical systems, including proposal software, signature software, and contract repository
Oversee all proposal drafts and submissions to ensure strategic vision of the company and growth objectives
Generate and interpret financial and customer reports
Maintain product price books with support from finance and product subject matter exports to support customer implementation and accurate billing
Administer price increases for customers