Senior Manager of Clinical Coordination, RN

DAP Health•Cathedral City, CA

42d•Onsite

About The Position

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary The Senior Manager of Clinical Coordination, RN is a key operational leader responsible for managing care coordination functions across Referrals, Enhanced Care Management (ECM), Clinical Case Management (CCM), and Hospital Follow-Up programs. Reporting directly to the Director of Nursing, this role plays a critical part in optimizing integrated care delivery, ensuring compliance with FQHC and payer standards, and driving performance aligned with CalAIM, HEDIS, and UDS priorities. The role also includes oversight of referral workflows and supports compliance with all data reporting and documentation standards. This leader will serve as a central connector across clinic operations, working closely with clinic leadership, clinicians, and care teams to build integrated care pathways that improve patient outcomes, access, and experience. They will lead process improvement efforts using formal project management tools, with Lean methodology or certification strongly preferred. Supervisory Responsibilities Review weekly timesheets for accuracy, review employee submissions and updates as needed; approve timesheets by required timeline Conduct one-on-one meetings (monthly at a minimum frequency, preferably bi-weekly), scheduled conversations, and annual performance reviews with direct reports by required timeline Attend mandatory Manager's Learning Collaborative trainings Partner with People Operations to: Develop a learning plan for employee development goals to provide tools needed to excel in their position Implement and follow a process to address performance issues as they arise Prepare a comprehensive onboarding process for each specific position for all new hires Address serious issues that may require interventions or investigations Develop and monitor departmental and program/project operating budgets, costs and schedules Supervise, lead, coach, and use best management practices to improve staff performance Support and model the identified vision, values, and behaviors of the organization Essential Duties/Responsibilities Operational Leadership Oversee daily operations of ECM, CCM, Hospital Follow-up, and Referral Management Ensure workflows are efficient, compliant, and aligned with DAP Health's care model Monitor access, outreach, and referral resolution in coordination with frontline staff and clinic managers Clinical Integration & Collaboration Work closely with clinic leadership and frontline clinicians to design workflows that support whole-person care Facilitate integration of care coordination with daily clinic operations to reduce gaps in care and streamline follow-up Act as a liaison between care coordination and provider teams to ensure effective transitions of care and real-time communication Compliance & Reporting Ensure compliance with FQHC, HRSA, Medi-Cal, and CalAIM requirements Collaborate with the Quality and Data teams to support accurate, timely reporting of: UDS (Uniform Data System) HEDIS (Healthcare Effectiveness Data and Information Set) CalAIM ECM metrics and managed care plan deliverables Maintain documentation accuracy in Epic and support staff audit readiness Team Supervision & Development Supervise assigned staff across ECM, CCM, hospital discharge support, and referral coordination Provide coaching, mentorship, and ongoing development to strengthen team performance and morale Support recruitment, onboarding, and role clarity as the team evolves Project Management & Process Improvement Lead or support cross-functional improvement initiatives using project management tools Apply Lean principles or Six Sigma methodology to streamline processes, reduce waste, and improve performance Collaborate with internal and external stakeholders to align program operations with system-wide strategies Core Competencies Team leadership & talent development Cross-functional collaboration with clinical & operations teams Compliance & quality management Project management & Lean improvement Strategic systems thinking Equity-driven, trauma-informed care delivery Strong communication and change management

Requirements

Current RN license in the State of California
Bachelor's degree in Nursing, Social Work, Public Health, Healthcare Administration, or related field
Minimum of 5 years of clinical nursing experience in ambulatory, primary care, or community health
Minimum 3-5 years of experience in clinical operations, care coordination, or case management
2+ years of leadership or supervisory experience in a healthcare or FQHC setting
Strong understanding of CalAIM, UDS, and HEDIS metrics and expectations
Experience working with EHR systems (Epic strongly preferred)
Knowledge of FQHC documentation standards and payer compliance

Nice To Haves

Project Management Certification (e.g., PMP) preferred
Lean Six Sigma training or practical application experience preferred
Bilingual (Spanish/English) preferred

Responsibilities

Oversee daily operations of ECM, CCM, Hospital Follow-up, and Referral Management
Ensure workflows are efficient, compliant, and aligned with DAP Health's care model
Monitor access, outreach, and referral resolution in coordination with frontline staff and clinic managers
Work closely with clinic leadership and frontline clinicians to design workflows that support whole-person care
Facilitate integration of care coordination with daily clinic operations to reduce gaps in care and streamline follow-up
Act as a liaison between care coordination and provider teams to ensure effective transitions of care and real-time communication
Ensure compliance with FQHC, HRSA, Medi-Cal, and CalAIM requirements
Collaborate with the Quality and Data teams to support accurate, timely reporting of: UDS (Uniform Data System) HEDIS (Healthcare Effectiveness Data and Information Set) CalAIM ECM metrics and managed care plan deliverables
Maintain documentation accuracy in Epic and support staff audit readiness
Supervise assigned staff across ECM, CCM, hospital discharge support, and referral coordination
Provide coaching, mentorship, and ongoing development to strengthen team performance and morale
Support recruitment, onboarding, and role clarity as the team evolves
Lead or support cross-functional improvement initiatives using project management tools
Apply Lean principles or Six Sigma methodology to streamline processes, reduce waste, and improve performance
Collaborate with internal and external stakeholders to align program operations with system-wide strategies