Senior Manager of Client Success-Prior Authorization

R1 RCM

17d • $85,000 - $143,952

About The Position

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Senior Manager of Client Success, you are responsible for owning client relationships, managing client contracts (meeting SLAs & driving renewals), utilizing R1 technology & interfacing with R1 Operations teams to continuously optimize Client KPIs, and seeking upsell/cross-sell/new sales opportunities both for the Prior Authorization business and across the Patient Experience business unit. You will communicate with clients to understand their needs and meet with C-suite level executives. To thrive in this role, you must have experience with RCM, excel in client communication, and be comfortable working with C-Suite clients.

Requirements

• 5+ years of account management, client success management, and/or revenue cycle operations consulting experience working with Vice President and Director-level partners
• 5+ Revenue Cycle experience, preferably has experience with Prior Authorization
• Proficiency with Microsoft Office, including intermediate Excel functions
• Ability to travel up to 25%
• Is an extroverted collaborator that looks forward to meeting new clients/client prospects and thrives on delivering performance improvements to make existing clients happy

Responsibilities

• Establish routine metric reporting with Client Managers and Executives
• Understand R1 technology & workflows; work externally with Clients and internally with Operations to continuously improve KPI performance
• Communicate with clients regularly to understand their needs, expectations, and feedback
• Manage and resolve complex client issues and escalations
• Coordinate with other R1 departments (Implementation, Product, Operations, IT, Finance, etc.) to ensure best-possible partnership & performance
• Stay updated on industry trends, best practices, and regulations
• Attend office events to build R1 network for cross-sell opportunities
• Attend industry events to build client network for new sales opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees