Senior Manager of Central Resources

Forte • Minneapolis, MN

1d

About The Position

The Senior Manager of Central Resources provides strategic leadership and operational oversight of the Central Resources (CR) team, ensuring high-quality, competitive services to branch operations. This role directs CR managers and supervisors, enhances the branch experience, and ensures centralized services remain cost-effective and competitive with third-party vendors.

Requirements

• Bachelor’s degree required
• 5+ years of progressive design experience in audio/video and networking systems
• AV industry certifications (AVIXA, AQAV, CompTIA, or equivalent)
• Proficiency in AutoCAD 2016 or later
• Expertise in audio, video, broadcast, control, and networking systems design
• Strong technical, analytical, and problem-solving skills, including the ability to interpret complex documents and data.
• Proficiency with ERP, CRM, CMS, HRMS, LMS, ITSM systems and Microsoft Office tools
• Effective written and verbal communication skills, including presenting complex topics.
• Demonstrated leadership skills, including team collaboration, conflict resolution, customer service, and professional development

Nice To Haves

• installation experience preferred

Responsibilities

• Define and execute the strategic direction of Central Resources to support branch operations.
• Partner with manufacturers and internal leaders (Innovation, Delivery, Service, Practices,Operations) to enhance quality, standards, and new product deployment.
• Serve as liaison between branches and CR to ensure alignment and clear communication.
• Lead internal project kick-offs, knowledge sharing, and design reviews.
• Lead and develop CR managers and supervisors, including Installation, Engineering, CAD, and Scheduling functions.
• Align career development and training with company partnerships, sales levels, and industry trends.
• Establish KPIs to monitor the effectiveness of Central Resources performance, technical standards, and project delivery.
• Regularly report on the adoption of standardized methodologies, the success of Central Resources, and project outcomes to senior leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior